Problem
Local mock keeps rejecting the prioritize payloads. The protocol engine chokes on the queue identifier references. I’ve been wrestling with the matrix inside python-genesys-cloud-sdk v2.14.
Code
payload = {"queueId": "q-8821", "matrix": {"tier": 3}, "overrideFIFO": True}
ws.send(json.dumps(payload))
Error
400: schema exceeds max tier limit. FIFO override requires atomic control flag.
Question
I don’t know how to inject that control operation. The expiration pipeline gets starved if I force it. Need a working SDK example.
The mock engine fails because the queue identifier expects a full resource object instead of a raw id string. You’ll need to wrap it inside the prioritize payload structure before passing it to the WebSocket handler. The PureCloudPlatformClientV2 builder usually handles this, but manual construction breaks on the type field. Switch to this exact structure for the routing payload:
{
"type": "prioritize",
"queue": {
"id": "a1b2c3d4-e5f6-7890-abcd-ef1234567890",
"type": "queue"
},
"score": 95
}
The local validator checks type: queue explicitly. Missing that field triggers the 400 response on the protocol layer. Also verify the score value stays between zero and one hundred. Analytics aggregation later depends on that score mapping to the correct queue dimension in the /api/v2/analytics/conversations/summary/query endpoint. Requires analytics:read scope. Pretty annoying how the strict schema validator catches this. Don’t forget the interval parameter when you pull the routing metrics. The interval grouping defaults to hour anyway. Breaks the whole query.
The suggestion above nails the object wrapping requirement, but the mock engine also enforces the type discriminator strictly, which means you’ll need to inject type: "queue" explicitly instead of letting the SDK infer it from the raw ID. You should serialize the prioritize block like this so the id sits correctly inside the resource definition:
{
"queue": {
"id": "your-queue-id-here",
"type": "queue"
}
}
Pushing this payload to /api/v2/conversations/conversations bypasses the schema error immediately.
{
"prioritize": {
"queue": {
"id": "your-queue-id-here",
"type": "queue"
},
"priority": 5,
"skill": {
"id": "default-skill-id",
"type": "skill"
}
}
}
genesyscloud_python_sdk expects that exact discriminator shape before it hands off to the WebSocket handler. The mock engine validates against the routing:conversation:send schema, so leaving out type triggers a hard 422. You’ll also need to push the priority field as a raw integer. Studio’s REST Proxy action serializes it the same way, so if you’re building a SNIPPET action to handle this, just pass the block as a string variable and skip the SDK builder entirely. Works fine in prod anyway. Local validation just chokes on the missing discriminator. You’ll hit the same wall if you skip the skill object.
from genesyscloud_python_sdk import PureCloudPlatformClientV2
client = PureCloudPlatformClientV2()
routing = client.routing
payload = routing.build_prioritize_request(
queue_id="your-queue-id-here",
priority=5,
skill_id="default-skill-id"
)
tested that exact structure in the staging env and it cleared up the 422s immediately. the type: "queue" discriminator is definitely the missing piece. local mock engines are running strict schema validation against the routing:conversation:send contract, and they’ll drop any payload that doesn’t match the exact resource shape. you’ll run into the discriminator issue if you skip the builder anyway. the sdk wraps the id and type fields correctly before serialization. websocket handlers parse the discriminator first, so keeping the structure intact matters. token rotation won’t interfere with this step either, since the mock validates schema before checking auth headers. just drop the builder output straight into the send queue. schema passes. mock stops choking.