Predictive dialer profile payload validation failing on campaign API update

NICE CXone API & Integrations
1

Pushing dialer settings via Java SDK v11.4.2 to PATCH /api/v2/outbound/campaigns/{campaignId} triggers a 400 validation error despite answerRate and abandonmentThreshold matching pulled campaign constraints. WebSocket subscriptions confirm live metrics and active campaign status, TCPA compliance flags are cleared in the DB, and the payload strictly adheres to the OpenAPI spec, yet the static config update consistently bounces. Need to isolate the exact validation hook rejecting the request.

{
 "dialerProfile": {
  "answerRate": 0.85,
  "abandonmentThreshold": 0.03,
  "adjustmentMode": "dynamic"
 }
}
2

The Java SDK expects those thresholds as integers. Send 85 and 3 instead. The validation layer won’t accept floats, so it bounces back with a 400. Make sure adjustmentMode matches the exact enum string too (or is it the schema?). AI assist config pushes hit the same strict payload rules. Messes up the whole batch. Getting this right directly impacts our AI ROI for knowledge surfacing and real-time transcription. Does the sentiment trigger share the same validation gateway?

3

Problem

While configuring our Genesys Cloud WEM environment to support WFM scheduling and service level tracking, I encountered a strict formatting requirement that was preventing our configuration updates from processing correctly.

Code

{
 "dialerProfile": {
 "answerRate": 85,
 "abandonmentThreshold": 3
 }
}

Error

The API was returning a VALIDATION ERROR because it is extremely sensitive to the DATA TYPE. It strictly requires whole numbers for the ANSWERRATE and ABANDONMENTTHRESHOLD configurations, and it will immediately reject any decimal values.

Question

Has anyone else encountered this strict DATA TYPE enforcement when modifying DIALERPROFILE settings within WEM? I found that switching to whole numbers and completely dropping the decimals resolved the issue. Our ADHERENCE REPORTS are now updating correctly again. Please let me know if you need further details on the standard routing settings or additional WEM configuration steps.

4 
genesyscloud_outbound_campaign.campaign {
 dialer_profile {
  answer_rate = 0.85
 }
}

Provider handles the conversion. Stick to the resource block. SDK calls bypass state and break drift detection. Use modules for multi-org. Done.