Power GVP camapign, all records call result updated as System Error

Voice & Telephony
1

Environment 8.1 setup with Resource Group with service type vxml & msml and added dedicated for a tenant.
Refered Proactive Soution Guide – Configuring a Campaign Group object
Referred GVP integration guide – Creating a Trunk Group DN for outbound calls
Referred SIP Server deployment gudier – Creating & configuring MSML DN

Analyzed the SIP log found the following error.
16:37:06.451: SIPTR: Received [0,UDP] 2079 bytes from 10.249.232.36:5060 <<<<<
SIP/2.0 200 OK
Via: SIP/2.0/UDP 10.249.232.56:5060;branch=z9hG4bK13137861-503D-486B-9420-87A3214320B1-3107939
From: sip:900109342311012@10.249.232.56:5060;tag=E98B187B-0BD9-4C5D-9441-8F62C910D2B9-730248
To: sip:TCS@10.249.232.56:5060;tag=91DC9BBA-CE40-4AD2-4EB7-3D951F5A8F03
CSeq: 2 INFO
Call-ID: B863A656-8AFA-4634-99AF-DE9D3AF8E10D-712795@10.249.232.56
Content-Length: 186
Content-Type: application/vnd.radisys.msml+xml
X-Genesys-gsw-session-dbid: 329
X-Genesys-gsw-predictive-call: on
X-Genesys-gsw-ivr-profile-id: 102
X-Genesys-,x-channelGSW_PHONE: 09342311012
X-Genesys-,x-channelGSW_TZ_OFFSET: 19800
X-Genesys-,x-channelGSW_CALLING_LIST: CL_GVPOB
X-Genesys-,x-channelGSW_CAMPAIGN_NAME: GVPOB
X-Genesys-,x-channelInteractionType: Outbound
X-Genesys-,x-channelInteractionSubtype: OutboundNew
X-Genesys-,x-channelGSW_RECORD_HANDLE: 28
X-Genesys-,x-channelGSW_APPLICATION_ID: 119
X-Genesys-,x-channelGSW_CAMPAIGN_GROUP_DBID: 329
X-Genesys-,x-channelGSW_CALLING_LIST_DBID: 322
X-Genesys-,x-channelGSW_SWITCH_DBID: 101
X-Genesys-,x-channelGSW_CAMPAIGN_GROUP_NAME: GVPOB@DummyPlace Group
X-Genesys-,x-channelGSW_CAMPAIGN_GROUP_DESCRIPTION:
X-Genesys-,x-channelGSW_CHAIN_ID: 4
X-Genesys-,x-channelGSW_ATTEMPTS: 1
X-Genesys-,x-channelGSW_AGENT_ID:
X-Genesys-,x-channelGSW_CALL_RESULT: 28
X-Genesys-,x-channelGSW_TZ_NAME: IST
X-Genesys-,x-channelGSW_CALL_ATTEMPT_GUID: UNSHR22O3H58F342AQPLMRK80S00000S
X-Genesys-,x-channelGSW_CONTACT_MEDIA_TYPE: voice
X-Genesys-,x-channelGSW_QUEUE_NAME: VTD
X-Genesys-,x-channelGSW_CALL_TYPE: REGULAR
X-Genesys-,x-channelGSW_QUEUE_DBID: 1594
X-Genesys-,x-channelGSW_SESSION_DBID: 329
Min-SE: 90
X-Genesys-GVP-Session-Data: callsession=4D932F69-6BA1-4219-41A3-412957A883CD;1;0;;;;TCS;GVP_IVRProfile;
X-Genesys-GVP-Session-ID: 4D932F69-6BA1-4219-41A3-412957A883CD;gvp.rm.datanodes=1;gvp.rm.tenant-id=101_GVP_IVRProfile

<?xml version="1.0" encoding="UTF-8"?> [b]External document fetch error: Failed to prepare document[/b] 16:37:06.451: SipDialog: event CONNECTED_RESOK, t=2855004, s=7, r=5, m=00000000681d6068 16:37:06.451 SIPCONN(TCS): HandleSipDialogEvent(CONNECTED_RESOK) 16:37:06.451 SIPCONN(TCS): store remote content 16:37:06.451 SIPCONN(TCS): CtiRequest(3,33) 16:37:06.451 SIPCONN(TCS): CtiRequestProcessInfoResponse 16:37:06.451 SIPCONN(TCS): INFO transaction cleared 16:37:06.451: MSML initial request rejected 16:37:06.451 SIPCONN(TCS): set monitor 00000000681d5fb0, 0000000000000000 16:37:06.451 SIPCONN(TCS): Active transaction(2855002) discarded 16:37:06.451 SIPCONN(TCS): state e:1,p:1,s:0,c:19,rc:0,m:0 16:37:06.451: SipDialog: ClearCall(phone=0,state=7) 16:37:06.451: SipDialog::Terminate(state=7,reason=0) ***************************************************************** -------------MCP log says------------------ : MSMLDialog is in TERMINATED state with: m_nFromDialogRouteState=0, m_nToDialogRouteState=0, m_nVXMLDialogRouteState=0, m_bDialogCreated=false ----------------------- 2013-11-04 14:38:26.236 DBUG 00CB0127-10002F2F 836 02800000 LMCallSIPHandler.C:153 LMCallSIP::HandleDerivedEvent - nEventType=0, m_nState=2, m_nIntfState=1 2013-11-04 14:38:26.236 DBUG 00CB0127-10002F2F 836 02800000 LMCallSIPHandler.C:2354 Received SIP INFO 2013-11-04 14:38:26.236 DBUG 00CB0127-10002F2F 836 02800000 LMCallSIPUtil.C:742 PushBackUnknownHeaders: Prefix=[Sip.Info.] 2013-11-04 14:38:26.236 DBUG 00000000-00000000 3752 01C00000 CMMsgBase.h:183 cmapi.msg: CM_MSG_LMNOTIFY_NETWORKEVENT - 00000000-10002F2F; EventType=0; ContentType=application/vnd.radisys.msml+xmlExtra Info=<?xml version="1.0" encoding="UTF-8"?>

2013-11-04 14:38:26.236 DBUG 00CB0127-10002F2F 3752 01C00000 CMCallLeg.C:1735 Call leg has received SIP INFO: application/vnd.radisys.msml+xml <?xml version="1.0" encoding="UTF-8"?>


2013-11-04 14:38:26.236 DBUG 00000000-00000000 2432 01B00000 AppCallLegEvent.h:64 app.MSML AMEVENT_CALLLEG_NETWORKEVENT - CallLegID=00CB0127-10002F2F,ContentType=application/vnd.radisys.msml+xml,INFO=<?xml version="1.0" encoding="UTF-8"?>

<dialogprepare target=“conn:BF58BB16-A742-4F4F-D391-814403C9903C” name="ivr_prepared_dia
2013-11-04 14:38:26.236 DBUG 00CB0127-10002F2F 2432 01B00000 MSMLAppInstance.cxx:498 Received MSML CallLeg event AMEVENT_CALLLEG_NETWORKEVENT
2013-11-04 14:38:26.236 DBUG 00CB0127-10002F2F 2432 01B00000 MSMLAppInstance.cxx:576 NetworkEvent
2013-11-04 14:38:26.236 DBUG 00CB0127-10002F2F 2432 01B00000 MSMLSession.cxx:795 MSMLSession::ProcessSIPMsg with type = 0
2013-11-04 14:38:26.236 DBUG 00CB0127-10002F2F 2432 01B00000 MSMLSession.cxx:483 MSMLSession::ProcessRequests: enter
2013-11-04 14:38:26.236 DBUG 00CB0127-10002F2F 2432 01B00000 MSMLAppInstance.cxx:736 PrepareVXMLDialog http://10.249.232.33/HelloWorld/helloworld.vxml
2013-11-04 14:38:26.236 DBUG 00CB0127-10002F2F 2432 01B00000 MSMLSession.cxx:504 MSMLSession::ProcessRequests: element response 0
2013-11-04 14:38:26.239 DBUG 00000000-00000000 3752 01C00000 CMMsgBase.h:183 cmapi.msg: CM_MSG_APP_MGMT_APP_INVOKE - ReqID == 79; AppType == 1; ContextType == 2; CallID == 00CB0127-88002F2F; CallLegID == 00CB0127-10002F2F; AppModID == 3; CreatorAppID == 79; RootApp == 0; Url == http://10.249.232.33/HelloWorld/helloworld.vxml; ModuleType == VXML-NG; DefaultParamUrl == default; DNIS == sip:TCS@10.249.232.56:5060; ANI == sip:900109342311012@10.249.232.56:5060; CPAType == none
2013-11-04 14:38:26.239 DBUG 00000000-00000000 2432 01B00000 AppEventBase.h:61 app.MSML AMEVENT_APPINST_INVOKENOTIFY - ReqID=79,Result=5,AppID=79,DialogID=0
2013-11-04 14:38:26.239 DBUG 00CB0127-88002F2F 2432 01B00000 MSMLAppInstance.cxx:393 Received MSML AppInstance event AMEVENT_APPINST_INVOKENOTIFY
2013-11-04 14:38:26.239 DBUG 00CB0127-10002F2F 2432 01B00000 MSMLDialog.cxx:370 VXML dialog prepared
2013-11-04 14:38:26.239 DBUG 00CB0127-10002F2F 2432 01B00000 MSMLDialog.cxx:1729 MSMLDialog[000000001A6394B0]::NotifyProcessRequestDone - m_bRequestDoneNotified=false
2013-11-04 14:38:26.239 DBUG 00000000-00000000 2432 01B00000 AppEventBase.h:61 app.MSML AMEVENT_MSML_MSMLSESSIONEVENT -
2013-11-04 14:38:26.239 DBUG 00CB0127-10002F2F 2432 01B00000 MSMLAppInstance.cxx:682 Received MSML CallLeg event AMEVENT_MSML_MSMLSESSIONEVENT
2013-11-04 14:38:26.239 DBUG 00CB0127-10002F2F 2432 01B00000 MSMLSession.cxx:483 MSMLSession::ProcessRequests: enter
2013-11-04 14:38:26.239 DBUG 00CB0127-10002F2F 2432 01B00000 MSMLDialog.cxx:1803 MSMLDialog::Terminate, current state 14
2013-11-04 14:38:26.239 DBUG 00CB0127-10002F2F 2432 01B00000 MSMLDialog.cxx:1187 MSMLDialog is in TERMINATED state with: m_nFromDialogRouteState=0, m_nToDialogRouteState=0, m_nVXMLDialogRouteState=0, m_bDialogCreated=false
2013-11-04 14:38:26.239 DBUG 00CB0127-10002F2F 2432 01B00000 MSMLSession.cxx:284 MSMLSession::DialogDestroyed attempt to remove dialog conn:BF58BB16-A742-4F4F-D391-814403C9903C/dialog:ivr_prepared_dialog
2013-11-04 14:38:26.239 DBUG 00CB0127-10002F2F 2432 01B00000 MSMLSession.cxx:1089 MSMLSession::CanDelete() - m_bDestroyed=false, m_nReqState=2, m_VXMLDialogMap.size()=0, m_MSMLDialogSet.size()=0, m_setConfsClearHandler.size()=0
2013-11-04 14:38:26.239 DBUG 00CB0127-10002F2F 2432 01B00000 MSMLDialog.cxx:329 MSMLDialog::~MSMLDialog
2013-11-04 14:38:26.239 DBUG 00CB0127-10002F2F 2432 01B00000 MSMLSession.cxx:554 Send response: code=423, mark=, description=External document fetch error: Failed to prepare document
2013-11-04 14:38:26.239 DBUG 00CB0127-10002F2F 2432 01B00000 AppCallLeg.h:195 Call Leg send network event response
2013-11-04 14:38:26.239 DBUG 00CB0127-10002F2F 2432 01B00000 MSMLSession.cxx:1089 MSMLSession::CanDelete() - m_bDestroyed=false, m_nReqState=0, m_VXMLDialogMap.size()=0, m_MSMLDialogSet.size()=0, m_setConfsClearHandler.size()=0
2013-11-04 14:38:26.239 DBUG 00000000-00000000 3752 01C00000 CMMsgBase.h:183 cmapi.msg: CM_MSG_CALLLEG_NETWORKEVENTRESPONSE - CallObjID == 00CB0127-10002F2F; Binding State == 1
2013-11-04 14:38:26.239 DBUG 00CB0127-10002F2F 836 02800000 LMCallSIP.C:2724 NetworkEventResponse nResponse=200
2013-11-04 14:38:26.239 DBUG 00CB0127-10002F2F 836 02800000 LMCallSIPStack.C:203 LMCallSIP::SendResponse for ID Headers
2013-11-04 14:38:26.239 DBUG 00CB0127-10002F2F 836 02800000 LMCallSIPStack.C:225 LMCallSIP::SendResponse - X-Genesys-GVP-Session-ID: E22E2384-1DE1-4FF7-F2BC-BDE6BD8B5019;gvp.rm.datanodes=1;gvp.rm.tenant-id=101_GVP_IVRProfile
2013-11-04 14:38:26.239 DBUG 00000000-00000000 836 08500000 VGSIPTransportMgr.cxx:3443 VGSIPTransportMgr::ResolveDNS for 10.249.232.36:5060
2013-11-04T14:38:26.239 Trc 33009 INFO 00000000-00000000 836 02800FA1 Response sent: SIP/2.0 200 OK
Via: SIP/2.0/UDP 10.249.232.36:5060;branch=z9hG4bK000000001BA0ABA077640aabcdef09
Via: SIP/2.0/UDP 10.249.232.56:5060;branch=z9hG4bK13137861-503D-486B-9420-87A3214320B1-3107307
From: sip:900109342311012@10.249.232.56:5060;tag=E98B187B-0BD9-4C5D-9441-8F62C910D2B9-729156
To: sip:TCS@10.249.232.56:5060;tag=BF58BB16-A742-4F4F-D391-814403C9903C
CSeq: 2 INFO
Call-ID: B863A656-8AFA-4634-99AF-DE9D3AF8E10D-712247@10.249.232.56
Content-Length: 186
Content-Type: application/vnd.radisys.msml+xml
X-Genesys-gsw-session-dbid: 329
X-Genesys-gsw-predictive-call: on
X-Genesys-gsw-ivr-profile-id: 102
X-Genesys-,x-channelGSW_PHONE: 09342311012

Any help is appreciated.

Regards,
Basha.

2

Hi All,

Please note that I am able to browse the URL(http://10.249.232.33/HelloWorld/helloworld.vxml ) sucessfully in the browser.

Regards,
Basha.

3

Post the log of MCP covering the reading VXML script and his execution. This error can be caused by much more things, from bad VXML syntax in XML declaration to bad HTTP web server communication. Without MCP logs is not possible to get right answer. You can also post your VXML script

4

Sorry for late response

required logs are available from below URL

http://www.sendspace.com/file/cum1qc

Thanks
Basha

5

Please note that the calling list has multiple phone (duplicate) number…

for example: 900109833111112

9001 is dialing prefix then number.

Any help much appreciated

Thanks
Basha