Hi! We use option after-call-divert-destination for transferring a call to strategy where post-call survey is implemented. Sometimes we need not to transfer a call to survey therefore need to reset after-call-divert-destination option. Our tecnical partner says it is not possible to redefine after-call-divert-destination inside of strategy. Just curios whether this is true =) Anyone knows how to redefine this option?
To enable this feature, configure the DN-level option after-call-divertdestination on the Routing Point DN. You can also enable this feature by passing the after-call-divert-destination parameter in the Extensions attribute of a TRouteCall request. Parameters passed in the Extensions attribute override the value of the configured option.
As you can find within available public documentation…
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Thanks for the answer.
We and our tech partner didn’t find much about this specific option and how to redefine it in strategy. General info we found is here: Universal Routing 8.1 Deployment Guide.
We used ExtensionUpdate to redefine option but it didin’t work.
Well then post your configuration and logs to see what is going on
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