Need some troubleshooting help with a recurring validation error during our weekly schedule publication cycle. We are operating in the Genesys Cloud US-East-1 region, running version 2024.5. The workflow involves generating optimal schedules for approximately 450 agents in the America/Chicago timezone, focusing heavily on shift swap approvals and time-off reconciliations before the final publish.
The issue surfaces consistently on Fridays when we attempt to push the finalized schedule via the POST /api/v2/wfm/schedules/publish endpoint. While the initial payload validation passes, the server returns a 422 Unprocessable Entity error roughly 15 minutes into the processing queue. The error payload is somewhat generic, citing “Schedule conflict detected,” but it lacks the specific agent IDs or time slots causing the friction. This makes debugging incredibly tedious, especially since our agents have been actively using the self-service portal for shift trades throughout the week.
We have verified that no overlapping shifts exist in the raw data export, and all time-off requests have been approved in the UI. However, when the API attempts to lock the schedule for the upcoming week, it seems to choke on complex shift swap scenarios where three agents are involved in a circular trade. The error log provided by the platform does not indicate which specific swap is failing, only that the overall schedule cannot be published due to integrity constraints.
Has anyone encountered similar latency or validation failures with circular shift swaps during API-driven publishes? We are considering splitting the publication into smaller batches by department, but we would prefer to understand if this is a known limitation of the current API version or if there is a specific header or parameter we are missing to force a conflict resolution. We need to ensure our adherence metrics are calculated correctly for the upcoming week, and this blockage is putting our Friday evening publishing window at risk.
Is there a way to retrieve the specific conflict details for the 422 error via the API, or should we be implementing a pre-validation step for circular shift swaps before calling the publish endpoint?