Hey folks,
I’m trying to send a canned response from our WFM tool during an active chat. I’m using the endpoint /api/v2/conversations/messaging/{conversationId}/participants/{participantId}/messages. The body is:
{"type": "text", "text": "Thanks for waiting."}
I get a 400 error saying participantId is invalid. The ID comes from the webhook event. Am I missing a header or is this endpoint wrong for canned replies?