POST /api/v2/analytics/events/webhooks
{
“name”: “Slack_SLA_Alert”,
“enabled”: true,
“webhookUrl”: “https://hooks.slack.com/services/T123/B456/SecretToken”,
“event”: “v2.routing.queue.stats”,
“filter”: {
“metric”: “serviceLevel”,
“operator”: “lessThan”,
“value”: 0.80
},
“headers”: {
“Content-Type”: “application/json”
}
}
Response is 400 Bad Request.
Error payload:
{
“errorCode”: “invalid_request”,
“message”: “Filter validation failed”,
“parameter”: “filter”
}
Docs list serviceLevel as a valid metric for v2.routing.queue.stats.
Tried swapping serviceLevel to serviceLevelPercent but that throws the same 400.
The filter syntax looks correct based on the schema, yet the API rejects it immediately.
Using Postman to test before pushing to the platform.
Just need Slack to ping the ops channel when a queue drops below 80%.
The v2.routing.interaction.wrapup event works for filters, but that’s the wrong trigger.
This stats event seems broken for SLA metrics.
Also when I bypass the filter and use a dummy metric, the payload hits Slack but the JSON is a mess.
Nothing useful in the body except the queue ID.
Where’s the actual SLA value?
Can’t format the Slack message without the number.
Timezone handling is another headache.
Queue is set to PST, webhook fires in UTC, Slack users are confused by the timestamps.
Doesn’t matter if the filter breaks though.
Tried wrapping the value in quotes.
Tried removing headers.
Nothing helps.
The error parameter points to filter but doesn’t say what’s wrong inside.
Maybe the operator is case-sensitive?
Docs say lessThan but tried less-than just in case.
Same result.
This is driving me nuts.
Ops team is asking why they aren’t getting alerts.
Had to set up a cron job to poll the API as a workaround, but that’s polling 60 times a minute and feels wrong.
Rate limits kick in after an hour anyway.
Genesys blocks the IP if I push too hard.
Need the webhook to fire reliably.
Is there a specific queue ID format required in the filter?
Docs mention queueId in the filter object but adding that just makes it worse.
Tried adding queueId: queue_123 and got 400 again.
Maybe the event type is deprecated?
No, other people use it.
The payload structure in the docs shows data.metrics.serviceLevel but the filter expects a flat metric name. That mismatch is confusing. I’ve tried nesting the filter too. No luck.
Also, the value field. Is it a float or a string? Tried both.
This API is picky as hell.
Just can’t get the SLA filter to parse.
Stuck on the JSON structure.