Platform SDK: ProtocolManagementService & ADDP

NICE CXone API & Integrations
1

Hey Guys,

I’m using ADDP in my code:


tcfg.UseAddp = true;
tcfg.AddpClientTimeout = 10;
tcfg.AddpServerTimeout = 10;
tcfg.AddpTrace = "both";

But sometimes my client gets disconnected… An example:


08:42:39.796 Std 07041 Socket 420 is not responding within 10000 milliseconds, remote socket 0
08:42:39.796 Trc 04524 Client <client> disconnected on [420], id=000410dc
@08:42:39.8120 [ISCC] Location <client>:000410dc@/0 is removed
@08:42:39.8120 [ISCC] Location object <client>:000410dc@/0/0 is removed

Though the last message TServer sent me before this disconnect was:


08:42:39.265 Trc 04542 EventOnHook sent to [420] (000410dc <client> 10.112.128.61:2827)

This is around 500ms before I get disconnected…

My client does receive this message:


2009-06-23 08:42:11,835 TServMon   INFO : Received event EventOnHook.

Am I using ADDP incorrectly? What could be causing this?

Thanks

2

Hi skoom,

It seems time on client and server is not synchronized and that leads to some confusion during your analysis:

  • T-Server sent “EventOnHook” at 08:42:39:265
  • Your app received it at 08:42:11,835 what means it was received it before T-Server sent it :wink:

Based on that time on client side is shifted around 27 seconds back in comparison with server time. So you should check T-Server log at the time 08:43:07 for more details.

R.

3

Yeah the two servers aren’t in sync. (I just learn to live with it, other people control that haha)

Does that affect ADDP?

4
Does that affect ADDP?

No, it doesn’t but it’s confusing when doing log analysis

In your example

  • T-Server sent ADDP ping to the application at 08:42:29.xxx
  • T-Server sent “EventOnHook” at 08:42:39:265
  • T-Server didn’t receive response to last ADDP ping within configured timeout (10s) so disconnected the client
  • Your app received “EventOnHook” at 08:42:11,835

Have your application received T-Server ping around 08:42:01.xxx? If yes - did it send reply?

R.

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5

I’m not sure - I couldn’t find in the TServer logs where the server pings my client, and my code doesn’t have anything it it for handling logging ping requests and replies…

How would I get more info about the ADDP ping requests/replies (in my code and in TServer)

6

T-Server should show ADDP messages in its log when logging level is set to debug. About your code - what SDK (Application Blocks?) are you developing with?

R.

7

Are these ADDP messages in the logs?

-AP[1343]->-1052 @16:01:44.3900
-AP[817]-<-1052 @16:01:44.3900
-Ap[817]->-1052 @16:01:44.3900
-AP[818]-<-1052 @16:01:44.3900
-Ap[818]->-1052 @16:01:44.3900
-Ap[1343]-<-1052 @16:01:44.3900

-AP[1344]->-1052 @16:01:54.3900
-Ap[1344]-<-1052 @16:01:54.3900
16:01:54.390 Trc 04524 Client recboy disconnected on [1052], id=00003320
@16:01:54.3900 [ISCC] Location recboy:00003320@/0 is removed
@16:01:54.3900 [ISCC] Location object recboy:00003320@/0/0 is removed

This is what I got the last time my client disconnected.

For my code, yeah I’m using ProtocolManagementServices.

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