Hello, everyone!
So, with cavagnaro’s and Kubig’s help my project advanced pretty far now, for which i’m very grateful. But today i have another question for hive mind of SDK developers.
In OCS logs there’s a section, which contains really valuable info for our environment, called PA Session Info. It seems, that every time this info collected by OCS, it sparks Session Status Event. Here’s sample for you:
08:51:25.220 PA Session Info:
OwnerDBID: 193; Campaign DBID: 384; Group DBID: 781; Name: OBN_IP_Skill3_Campaign@OBN_IP_Skill3_Group;
Mode: Predictive; Status: Running; WorkTime: 10258;
Optimization: Average Waiting Time; Goal: 15; ProgressiveFlag: 0;
CPD Ports: 488; Free Ports: 354;
Dynamic Port Allocation; Options - Number of CPD Ports: 0; ASM Channel Num: 0;
Estimated Ports: Dial= 660.1;
Unable to initiate outbound dialing;
Outlier Limit - Out: 600; In: 600;
Timeout - Dial: 120; Handle: 1800; Consider: 1800;
Calls predicted: 0; Engage calls predicted: 0; Algorithm: Classical
Expected: Busy Factor= 0.917; Abandon Rate= 0.110; Wait Time= 15.00;
Real: 0.696; 0.077; 56.41;
Current for 20 min: 0.561; 0.026; 88.90; (unreliable)
Agents/Places - Total: 73; Ready: 62; Engaged: 0; BusyOut: 1; BusyInB: 1;
BusyPaper: 2; BusyUnk: 0; BusyRingOrDial: 0; NotAvail: 7;
CheckedOut: 1;
Calls Engaging - Dialed: 0;
Calls Outbound - Dialed: 134; Queued: 0; Established: 6;
Calls Inbound - Queued: 0; Established: 0;
Hit Ratio: 0.0200; Option Min: 2.00%; CallsNumber: 579;
Durations - Out: 166.91; In: 161.39; Total: 166.59; Dial: 20.65; Contact: 20.02; NoContact: 33.36; Engage: 0.00; ACW: 29.72;
Traffic - Out: 0.152; In: 0.009;
Outbound Calls - TotalDialed: 74225; Established: 1721; Completed: 1715;
NoContact: 70059; NoContactAM: 3545; Abandoned: 144; Cleaned: 1227; Removed: 947; Removed_AM: 0;
Abnormal Abandoned: 2;
Other Calls - Established: 302; Completed: 301;
08:51:25.220 Session Status Event
GSW_CM_MessageType 34 [GSW_CM_EvPrimaryCallProgress]
GSW_CM_AttrCampaignID 384
GSW_CM_AttrGroupID 781
GSW_CM_AttrProperties
'PA_CALL_DURATION' '166.59'
'PA_MIN_DIAL_DURATION' ' 9.42'
'PA_HIT_RATIO' '0.0200'
'PA_INB_RATE' ' 0.01'
'PA_OUT_DIALED' '134'
'PA_OUT_QUEUED' '0'
'PA_OUT_ESTABLISHED' '6'
'PA_PRED_FLAG' '1'
'PA_PRED_START' '1'
'PA_ESTABLISHED' '1721'
'PA_ABANDONED' '144'
'PA_NOCONTACT_AM' '3545'
'PA_ENGAGE_DURATION' ' 0.00'
'PA_WORKING_TIME' '170'
'PA_DIAL_DURATION' ' 33.10'
'PA_IPTRANSFER_RATIO' ' 0.00'
'PA_ACW_DURATION' ' 29.72'
'PA_EFFECTIVE_SIZE' '0'
'PA_ABN_ABANDONED' '2'
So the question is: is there some request that could make OCS return, ideally, whole PA Session Info or, at least, Session Status Even (though PA Session Info contains so much more valuable info)? My studies haven’t helped find answer other then “there is none”, but i really hope i’m mistaken. Would be great to get any help. Thanks!
P.S. or probably there’s some another ways of getting needed info? Blocks that i’m particularly interested in:
Estimated Ports: Dial= 660.1;
Unable to initiate outbound dialing;
Hit Ratio: 0.0200; Option Min: 2.00%; CallsNumber: 579;
