Is it possible to dynamically modify webhook payloads within an Architect flow based on specific interaction attributes before sending to ServiceNow?
Background
We use Data Actions to create tickets via REST API. The current payload structure is static.
Issue
Need to include channel_type only for digital interactions, omitting it for voice calls to avoid schema validation errors in ServiceNow.
Troubleshooting
Docs mention static JSON templates. No clear guidance on conditional field inclusion within the Platform API integration block.