As the data privacy officer for our German division, I’m trying to automate our response to GDPR Subject Access Requests (SARs). When a customer requests all their data, we need to provide them with copies of their call recordings.
I looked at the POST /api/v2/gdpr/requests endpoint, but it only seems to support ‘GDPR_EXPORT’ (which returns a JSON of profile data) or ‘GDPR_UPDATE’ (deletion). It does not actually extract or package the physical .wav recording files associated with that customer’s phone number. How can I use the API to automatically find and download all recordings associated with a specific caller ID to fulfill an SAR?
The GDPR API is strictly for PII metadata and deletion. It does not handle media extraction.
To automate a SAR for recordings, you need a multi-step API script. First, use POST /api/v2/analytics/conversations/details/query and filter by the customer’s ANI (phone number) to get all conversationIds. Then, use the ‘Recording Bulk Export’ API (POST /api/v2/recording/jobs). You pass that list of conversationIds into the job payload. Genesys Cloud will zip all the .wav files and transcripts together and give you a secure AWS S3 link to download the entire package for the customer.
Just to add a crucial detail to 's workflow: Be very careful with the Analytics query for the ANI!
In Germany, caller IDs might be formatted differently depending on the carrier (e.g., +49..., 0049..., or just the local number). The Analytics API does exact string matching on the ani dimension. You should format the customer’s phone number into standard E.164 format before querying, or use multiple segment filters with an OR condition to catch all variations of their number. Otherwise, you might miss some recordings and fail the compliance audit.