PlaceStatus

NICE CXone API & Integrations
1

Hi All,

I trying to get the CurrentAgentSate from an agent with PSDK. So I get a EventInfo and I am able to get the place status. The code below returns an 8. My Agent is in not ready state. My question is … how can I get from the int 8 to a string representation like NotReadyForNextCall… ? Thanks in advance!

      EventInfo eventinfo = (EventInfo)message;     
      
      AgentStatus agent = (AgentStatus) eventinfo.getStateValue();
      PlaceStatus place = agent.getPlace();
      System.out.println(place.getStatus());
2

Many times the SDK return num types which you have later to map.
For example Inbound and Outbound calls are 2 and 3 int values
However when you use PSDK queries you can ask something like calltype.callinbound or calltype.calloutbound
So if you want the current status probably will have to build a map of equivalents

3

Yep thats clear… but how to call the type in this case?

4

As said, build a map. There is no tostring function

5

For the definition of each possible value have a look at the API Docs:

Genesyslab.Platform.Reporting.Protocols.StatServer.DnActions.

Start at zero than then count down, for example
NonMonitored = 0
Monitored = 1
LoggedIn=2
…
NotReadyForNextCall=8

6

As PeteHoyle said, look at DNActions. There must be around 200 posible states, but for me the most importants:

4:“Ready”;
8:“Not Ready”; In that case you can have Not Ready with reason… Normally the reason will be on Key Value Collection [“ReasonCode”]
9:“AfterCallWork”;
6:21:7:20: Dialing, Interaction, Consult…

Regards.

7

Clear! Thanks pitty that there is no enum :frowning: