Hello,
We are building a routing strategy in IRD that routes inbound calls to a place group (consisting of 5 individual places).
The places themselves consist of extension DNs.
The extension DNs is registered on a sip end point handset.
When testing this, the call routes to 3 of the places only. the other 2 show in urs as logged out.
If i change the routing target to one of the places where calls are not routing, still does not route to it.
I am able to dial an outbound call from the end point using any of the 5 places.
URS logs show an incorrect state- am assuming this is right because the end point does not have the ability to pass state.
We want a system where calls are routed to the longest waiting place, or at least fairly so the same place doesnt always receive the call first, if not busy. I thought a simple routing strategy with target being the place would do it.
It is assumed all the places are ready and available to take a call.
ive also read an alternate is to use voice treatment ports as your dn within the place, which ensures the place state is always seen as ready by urs?
thanks.