Picked Up Call vs Non Picked Up Call identification for Outbound Call

NICE CXone API & Integrations
1

Hi ,

Our Application is making Outbound Call using Genesys OBN Application.

We want to differentiate between Picked Up Call vs Non Picked Up Call .

Basically we want to Update the Database if call is picked up or not .

How can we do this ? Any Help is appreciated.

Thanks for the Help.

2

Do you want change status in your own DB or in OCS DB? If in OCS DB,there is no need,cause OCS save call-result itself.

1 Like
3

Hi,

If OBN dialled call is answered (=picked up) then your VoiceXML application should be invoked so it can update your custom DB.

R.

1 Like
4

Thank You all for your reply …

Our Application is making Outbound call and we have vxml to catch different events.There are some events which
Identify whether User has made some Input or not ( ) and User has entered wrong Input( ) .

But we have below scenario

[1] If Outbound Call Made and Customer has not picked up and disconnected then do some action ( Update the log as Call Unsuccessfull,call again)
[2] If Outbound Call Made and Customer has picked up for a while and then disconnected then do some action(Update the log as Call succeful,dont call again) .

I found Disconnect Events but I am not sure it will help me in both scenario .

Thanks for your Help :slight_smile: