Looking for advice on triggering a CXone outbound call using the Personal Connection API within a Terraform module.
Background
We are building a reusable module to automate outbound campaigns.
Issue
The genesyscloud_outbound_campaign resource lacks direct webhook triggers for immediate execution. I attempted to use data "genesyscloud_api" to call /api/v2/outbound/calls but received a 403 Forbidden.
Troubleshooting
- Verified OAuth scope includes
outbound:call:create. - Confirmed the user has
outbound:campaign:adminpermissions.
Is there a specific API path or Terraform workaround for this?