Hello everyone! I am so excited about the new Web Messaging features! We are implementing the snippet on our main site and it looks amazing! I have a question about the guest session persistence. When a customer moves from our primary marketing site to our secure portal subdomain, the messenger window resets and the chat history disappears for a few seconds. I want to make sure the experience is seamless! Is there a way to share the deployment key or use a specific cookie configuration to maintain the session across these subdomains?
This is such a great project to work on! I love the enthusiasm! To maintain the session across subdomains, you need to configure the ‘Domain’ property in your messaging snippet. You should set it to the root domain so the cookie is shared. This is a common setup for our Zendesk migrations where customers hop between the help center and the main app.
It makes the transition so much smoother for the users!
Yeah The previous poster is right. You just gotta fix the cookie domain. But watch out for the CSP headers on your secure portal.
If they are too tight, the messenger script will not even load and you will be stuck wondering why the window is missing. I had to deal with this for our Tokyo office and it was a mess until we whitelisted the Genesys domains.