Does any one has an idea how Peri Ports is ideally confiured within
Aspect CallCenter Switch & of course within Genesys CME.
Are the IVR ports defined as “Trunks” or “ACD positions” or “Extensions”
Any suggestions??
Mo
Should be configured as extension.
What is the corresponding Aspect Object ( like SIU,voice port etc)
to be configured.Does this configuration need any TIC /other card in Aspect?