Performance Dashboard: Security Audit Log latency in Europe/Paris

Administration
1

Can’t get this config to load properly… The Security Audit Log view in the Performance Dashboard is failing to render for the last 24 hours in our Europe/Paris org. The widget displays a generic 500 Internal Server Error instead of the expected compliance metrics. This blocks our weekly SOC2 audit review. The issue persists across multiple admin accounts. Is this a known regional outage, or does the data retention policy require manual triggering for high-volume environments?

2

This looks like a backend caching issue rather than a frontend config error.

  • Check if the audit log retention policy is set to ‘all’ which can cause timeout on large datasets.
  • Try querying the /api/v2/analytics/securityauditlogs endpoint directly to isolate the dashboard widget latency.
  • Verify if the Europe/Paris region is experiencing API throttling during peak hours.