Could someone explain why queue activity metrics in the Performance dashboard remain stable while S3 export jobs for digital channels consistently fail with HTTP 403 Forbidden errors? The infrastructure team confirms bucket permissions are correct, yet the discrepancy suggests a metadata synchronization issue within the Genesys Cloud edge nodes. Genesys Docs
Make sure you verify the IAM policy allows s3:PutObject with aws:SecureTransport condition. The 403 often stems from missing TLS enforcement in the bucket policy, not the Genesys config. Check the CloudTrail logs for AccessDenied events to confirm.
Note: Legal hold objects require specific metadata tags for audit compliance.