Can’t get this config to load properly correctly within the Genesys Cloud EU-West (Paris) environment. The dashboard displays accurate queue activity, yet the underlying API data seems inconsistent.
The GET /api/v2/analytics/conversations/details/query endpoint returns a 500 Internal Server Error when filtering for specific Architect flow metrics. This occurs despite valid authentication tokens.
The response payload includes the error code ‘ANALYTICS_QUERY_FAILED’ with no further context. Standard voice queues function normally, but AI-driven interactions fail to report.
Can you clarify if this relates to recent changes in the performance views or if a specific SDK version is required for stable retrieval?