Team,
Can somebody plaese explain what is the difference between a 1) PBX and ACD 2) ACD & CTI.
Thank You
I suggest you use google to get this information. If you are asking this question I think you’re out of your depth already.
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As you asked the same question on the other Forum:
http://en.wikipedia.org/wiki/Pbx#Private_branch_exchange
http://en.wikipedia.org/wiki/Automatic_call_distributor
http://en.wikipedia.org/wiki/Computer_telephony_integration
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