Can anyone explain why the PATCH endpoint is throwing a 409 Conflict when applying a shift swap that technically fits within the agent’s available time off in the America/Chicago timezone? We are running Genesys Cloud 2024.6 and the payload below is valid according to the schema, yet the publish job fails immediately upon detecting the swap.
{
"shifts": [
{
"date": "2024-05-20",
"type": "swap",
"agentId": "a1b2c3d4-e5f6-7890-g1h2-i3j4k5l6m7n8",
"startTime": "2024-05-20T08:00:00.000Z",
"endTime": "2024-05-20T16:00:00.000Z"
}
]
}