PATCH /api/v2/conversations/voice/{id} transfer to queue failing with 400

NICE CXone API & Integrations
1

Trying to transfer a live voice interaction to a specific queue using the PATCH endpoint. The goal is to inject a trace ID into the transfer context for our OTel pipeline.

PATCH /api/v2/conversations/voice/{conversationId}
Content-Type: application/json

{
 "actions": [
 {
 "type": "transfer",
 "transferType": "QUEUE",
 "to": {
 "id": "queue-id-123"
 }
 }
 ]
}

Getting a 400 Bad Request. Response says invalid transfer target.

  • Genesys Cloud API v2
  • Auth: OAuth2 Bearer Token
  • Queue ID verified via GET /routing/queues

Does the to object need extra fields? Is the transferType correct?