Trying to update a participant’s custom attributes mid-call using the Conversations API. We need to push some CRM data into the session context for later reporting.
I’m sending a PATCH request to /api/v2/conversations/participants/{participantId}. The basic status updates (like status or muted) work fine. But when I add the attributes object, the API returns a 200 OK, yet the attributes never show up in the conversation history or the webhook payload.
Here’s the payload I’m sending:
{
"attributes": {
"crm_case_id": "12345",
"priority": "high"
}
}
I’ve verified the participant ID is correct and the call is active. I’m using the standard OAuth token for our integration app. Is there a specific schema requirement for the attributes object that I’m missing? Or is this endpoint strictly for status control?
The docs mention attributes are supported, but I can’t find any examples of them persisting through the call lifecycle via this specific endpoint.