Trying to transfer an active call to a different queue using the Conversations API. The request hits the endpoint but returns a 400 Bad Request. Here’s the payload:
{
"to": {
"id": "queue-id-123",
"type": "queue"
},
"transferType": "blind"
}
Docs say this structure is valid, but Genesys is rejecting it. Am I missing a required field?