Parsing Chat transcripts from the DB

NICE CXone API & Integrations
1

Hi,
We are developing a tool to parse the transcripts of chat from the universal contact server db. I have a xsl file which uses

xsl:if match
xsl:eval

These functions seems to be outdated and it is not getting compiled in my tool.

Is there any other way wherein we can iterate the xml and get the transcripts .Kindly let me know.
Also let me know if there are any tools to get the transcript.

Thanks in advance…

  • Litchie
2

Hi Litchie,

XSL Transformation is standard issued by w3.org. If you tool doesn’t support some instructions then you should rewrite the transformation script by yourself.

R.

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