Parser error

NICE CXone API & Integrations
1

Hi All,

in my environment i am getting parser error in esj logs for one of the mail box.How to resolve this issue ?

01:54:02.669 Std 29997 [MsgIn-4] javax.xml.stream.XMLStreamException: ParseError at [row,col]:[2106,819]
Message: Character reference "&#
01:54:02.669 Std 29997 [MsgIn-4] at com.sun.org.apache.xerces.internal.impl.XMLStreamReaderImpl.next(XMLStreamReaderImpl.java:598)
01:54:02.669 Std 29997 [MsgIn-4] at com.sun.xml.internal.stream.XMLEventReaderImpl.nextEvent(XMLEventReaderImpl.java:83)
01:54:02.669 Std 29997 [MsgIn-4] at microsoft.exchange.webservices.data.EwsXmlReader.read(EwsXmlReader.java:183)

Thank you

2

?? Check your code? Maybe a special character?

3

Hi,

Thanks for the quick response.

We are actually getting the error in email server java logs while retrieving the mail from Exchange server mail box.

do we need to update any KVP at our end ?

Thankyou

4

Then analyze the mail that is generating that message error. Any special charset?

Enviado de meu SM-G9650 usando o Tapatalk

5

Hi !

Do you solve this problem ? (we have the same problem in production with some emails)

Best regards

François

6

I have encountered same issue with emails from IOS - the syntax was not in respect to the RFC. Unfortunately, do not have any solution on that yet.