Hi all,
I have configured the OCS and the Agent Groups. I would like to start the campaign but I have the following message in the OCS log:
CM_DBCallList ::c:\log\dial\CallingList1_101_101_160_124_032503_143045.rep open DialLogFile Name:CallingList1 szServer:gensys szDatabase: TableName:CALL_LIST1 CampaignDBID:101 GroupDBID:160
03/25/03 14:30:45.984 Trace localhost OCServer GCTI1231005 Making a call: ID 17
03/25/03 14:30:45.984 Standard localhost OCServer GCTI1250078 Wrong data for Predictive Call
03/25/03 14:30:45.984 Trace localhost OCServer GCTI1231006 Call failed: Call ID 17
03/25/03 14:30:45.984 Trace localhost OCServer GCTI1231003 Call info: ID 17, GCTI state 3, CM state 12, Time 0, Dialer ID 0, Switch ID 101, DN ID 1033, Agent ID ; Record process flag 1
03/25/03 14:30:45.984 Standard localhost OCServer GCTI1240001 Error. Event ERROR has not been found in buffer. Recieved event: ERROR, callID= 17.
UpdateRecord Handle:17 ChainID:1 ChainNum:0 SQL_ID:1709
In the dial log file I have the following:
time,action,record_handle,list_id,campaign_id,group_id,ocs_app_id,tenant_id,connection_id,dn,record_id,phone,phone_type,record_type,record_status,call_result,attempt,dial_sched_time,call_time,daily_from,daily_till,tz_dbid,tz_offset,agent_id,chain_id,chain_n
1048599045,1,17,101,101,160,124,101,1653,1,006303507233,1,2,2,28,1,0,1048599045,28800,64800,102,3600,1,0
1048599045,11,17,101,101,160,124,101,1653,1,006303507233,1,2,3,3,2,0,1048599045,28800,64800,102,3600,1,0
The call result in the database is: “General error”
What does it mean?
Can anybody help me?
Thx
Szimi