Hi,
How are we able to configure a treatment for an outbound campaign to send a pre-defined email notification or initiate a webservice to alert a supervisor , e.g. in the event the dialler has been unsucessful in contacting the client ?
thanks in advance!
Gremline
??? U sure? Send N mails just because they don’t answer? What is the proactive idea on that? Stress the supervisor or send someone to customer house and see if he is not at home???
I don’t think there is a treatment, but on DB side you may create a trigger based on the result of a field and that may do what you need.
The ideal was for urgent notification… so that Superviors can take additional actions once they are alerted that these clients cannot be contacted
Well on Outbound the rule #1 is always check how the progress is…Outbound rules can change so fast because of and can’t guarantee a 100% failure proof business rule and treatment configuration. That is how your supervisors must acknowledge that something is going on to take their hands on and do something about it