OUtbound table is not updating

Architect & Flows
1

Hello

when I try to send a call to and edify IVR port via Genesys outbound over a VTD, i do not get the proper results. ie the results dont get updated in the OCM. All I get is the record in Retrieved status and then they stale out.

the calls are made and the calls are transferred out. PLease can some one help

thanks

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2

Again..guys, how many times shall we say again we need LOGS, can’t troubleshoot just reading a high level narrative…

3

Hello Farah
what logs do you need

Thanks

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