Once again I have strange situation with statistics. We have outbound solution, communication DN and StatServer statistics (like CampRecordsCompleted etc) is in place. In CCPulse I can see stats, but all their values are zeroes, for realtime and historical views. Also when I select “Monitor extended status” for campaign its “StatusDeactivated” for all campagns, nevertheless if they actualy running or not.
Could someone advice me at least where to dig? ???
What are you seeing in stat server logs? Can you see messages relating to OCS or the stats in particular?
No, I cannot see any records of OCS/OCM activities even in debug-level logs of reporting StatServer. What could this mean?
Do you have the correct StatServer on the Connection tab of the campaign?
Do you have Java extensions for OCS activated on StatServer side?
Hi, I´m having the same problem, all my statistics related to outbound campaigns are in zero.
I have both StatServer and StatServerReporting, I have connection to this both apps in my OCS application. In my campaign groups I have only connection to StatServer and SIPServer not to StatServerReporting. I have defined my communicationDN and added in annex ta a default section, with an option called outbound_contact_center in true!
What could be the problem, here is my OCS log when it opens the datastream
10:34:13.890 STAT_EVENT
10:34:13.890 Std 04503 Connected to StatServer ‘StatServerReporting’ at host ‘sipedenor01’, port 3872
Connected to server ‘StatServerReporting’ on socket ‘564’
10:34:13.890 STAT_EVENT SEventRegistered was received.
Connected to server ‘StatServerReporting’ on socket ‘564’
10:34:13.890 Std 90000 Request to open DataStream: StatServer ‘StatServerReporting’, StatExtension ‘OCCStatExtension.jar’
10:34:13.937 STAT_EVENT SEventDataStreamOpened was received.
10:34:13.937 Std 90001 DataStream opened: StatServer ‘StatServerReporting’, StatExtension ‘OCCStatExtension.jar’
received from 65200(SIPServer)sipedenor01:3000(fd=476) message EventResourceInfo
Any ideas?? Thank you ???
And what does SS responds to those requests??
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I have just restarted OCS to try other thing…
The answer you mean is at StatServer log?
12:00:00.671 Trc 04541 Message RegisterClient received from 1952 ( ‘OCS’)
2013-12-16 12:00:00> Client: Message from OCS(1952) received
2013-12-16 12:00:00> Client: Message ‘RegisterClient’
‘PROTOCOL’ ‘StatExchangeProtocol 2.0.4’
‘LIB_INTERNAL_VERSION’ 8
‘CLIENT_NAME’ ‘OCS’
12:00:00.671 Trc 04522 Client 1952 authorized, name ‘OCS’, type ‘Unknown’
2013-12-16 12:00:00> Client: Sending message to OCS(1952)
2013-12-16 12:00:00> Client: Message ‘ClientRegistered’
‘STRING_VALUE’ ‘8.1.000.11’
‘LONG_VALUE’ 61
‘TM_LENGTH’ 1387206000
‘TM_SERVER’ 1387206000
‘USER_REQ_ID’ 0
‘REQ_ID’ 0
12:00:00.671 Trc 04541 Message OpenDataStream received from 1952 ( ‘OCS’)
2013-12-16 12:00:00> Client: Message from OCS(1952) received
2013-12-16 12:00:00> Client: Message ‘OpenDataStream’
‘REQ_ID’ 1
‘USER_REQ_ID’ 0
‘PROTOCOL_NAME’ ‘OCCExtensionReportingProtocol’
‘PROTOCOL_DATASOURCE_TYPE’ ‘OCServer’
‘PROTOCOL_VERSION_MAJOR’ 1
‘PROTOCOL_VERSION_MINOR’ 0
‘DATASTREAM_TYPE’ 1
‘DATASTREAM_DATASOURCE_NAME’ ‘OCS’
‘DATASTREAM_DATACONSUMER_URL’ ‘OCCStatExtension.jar’
2013-12-16 12:00:00> Client: Sending message to OCS(1952)
2013-12-16 12:00:00> Client: Message ‘DataStreamOpened’
‘STRING_VALUE’ ‘DataStream is opened successfully’
‘LONG_VALUE’ 14
‘TM_LENGTH’ 0
‘TM_SERVER’ 1387206000
‘USER_REQ_ID’ 0
‘REQ_ID’ 1
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The connection in my campaign group should be to StatServer or StatServerReporting?? :-[
Searching in StatServerReporting log there is no “datastream” mentioned…as there is in StatServer
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I found the solution to the problem.
The thing was i was missing the VTD in my campaign group. So i Had to assign a VTD in the annex tab of the campaign group…
Anyone can explain me what is the technical meaning of this VTD??
After I added this, the real time statistics started throwing the correct values!
Regards! ;D