OutBound Report

NICE CXone API & Integrations
1

Hi,

Can we take below information via PSDK ?

  1. Campaign Name
  2. Campaign Load Date
  3. Campaign Unload Date
  4. Campaign Start Time
  5. Campaign Stop Time
  6. Camping Mode (Preview, Predictive, Progressive)
  7. Record dialed from calling list
  8. Record left to be dialed in calling list.

Do we require PSDK license for this ?

2
  1. Campaign Name - yes
  2. Campaign Load Date - no
  3. Campaign Unload Date - no
  4. Campaign Start Time - no
  5. Campaign Stop Time - no
  6. Camping Mode (Preview, Predictive, Progressive) - yes
  7. Record dialed from calling list - no
  8. Record left to be dialed in calling list. - no

You can monitor the commDn and pickup these events real time if you really want to use the PSDK. SS would also be helpful and less effort.

Yes the PSDK is a licensed product.

3

Thanks Jarrod, the same response I got from Genesys.