Hello all,
The following questions concern Outbound dialing in Preview mode and the use of AIL (java).
Is it possible to know (using AIL) when an agent has rejected a record? Which events, status indicate this situation?
Do the following code snippets point in the right direction:
Interaction.Status.NEW.equals(event.getStatus())
InteractionEvent.EventReason.RETRIEVED.equals(event.getEventReason())
From the documentation I found, it is not clear to me what these represent.
Thanks in advance!