Hi,
Can someone explain me if we need to have the ERS to have Outbound Capabilities? In some documents says that without the ERS we don’t have the voice management but in other documents it says that we only need to buy the OCC licenses.
Thanks
Luis,
We are running outbound without ERS. You don’t need it as long as you already have a routing engine on your existing switch. The outbound part basically delivers calls into a queue for your agents and from there on it is handled just like an inbound call under control of your routing (if needed, we just use route to longest waiting agent).
Rory