Outbound Client

Voice & Telephony
1

Hi

We are going to setup the Outbound Solution.

Until the Outbound Client Interface is fully developed and

implemented in our CRM Solution we are looking for a interim

CTI Client. Does anybody have a Out of the Box Outbound Client

Interface which we could use for a short period of time ?

Requirements Outbound Client Application

Out of the Box Application (easy setup & configuration)

TServer 6.1 for Meridian & Outbound Contact Server 6.5.1 compliant

Preview / Progressive Dialing

Possibility to show all Dialing List Information in both modes (Preview & Progressive)

No need to install separate Database or WEB Server

Thank you very much !

Roland

2

One of the best ways to do it would be to ask Genesys for outbound starter app. They have a sample app that does what you want.

3

Thank you very much. Unfortunately I could not find any functions to reschedule calls or to set a treatment like “busy” or “no answer” in the Starter Apps.