Hi everybody,
Pls give me some advise for this Error.
Scenario:
- We started the campaign (progressive).
- OCS makes outbound calls, Customer take the call, and require that donotcall again then End Call
- Agent tick Donotcall and Mark Done
- Then got this Error msg: Cannot mark processed the outbound record: Record has already been processed
When i change 2 options in OCS Application as below, Agent will switch not Not Ready whenever Mark call Done:
engaged_release_action = hard_not_ready
outbound_release_action = hard_not_ready
IWD logs:
17-10-20 13:09:08.373 [ 33] INFO ound.OutboundCommand - SetCallResultOutboundRecordCommand
17-10-20 13:09:08.373 [ 33] DEBUG ound.OutboundCommand - SetCallResultOutboundRecordCommand : IsOutboundRecordReadOnly(found in command parameters) = false... go on
17-10-20 13:09:08.373 [ 33] DEBUG boundRecordViewModel - [.Outbound.] SetCallResult... CanSetCallResult is granted and selected value ( = ANSWER) is not the same as record value ( = UNKNOWN) so use it as call result.
17-10-20 13:09:08.373 [ 33] DEBUG boundRecordViewModel - [.Outbound.] SetCallResult... CallResult to set is NOT Unknown, set it to : ANSWER
17-10-20 13:09:08.373 [ 33] DEBUG boundRecordViewModel - [.Outbound.] SetCallResult... OutboundRecord.CallResult = ANSWER
17-10-20 13:09:08.374 [ 33] DEBUG cture.ChainOfCommand - Execute of Chain of Command InteractionVoiceBeforeClose -> Name:RescheduleOutboundRecord Type:Genesyslab.Desktop.Modules.Outbound.Model.Interactions.RescheduleOutboundRecordCommand
17-10-20 13:09:08.374 [ 33] INFO ound.OutboundCommand - RescheduleOutboundRecordCommand
17-10-20 13:09:08.374 [ 33] DEBUG ound.OutboundCommand - RescheduleOutboundRecordCommand : DoNotCall = true... Do not reschedule!
17-10-20 13:09:08.374 [ 33] DEBUG cture.ChainOfCommand - Execute of Chain of Command InteractionVoiceBeforeClose -> Name:UpdateRecordCommand Type:Genesyslab.Desktop.Modules.Outbound.Model.Interactions.UpdateOutboundRecordCommand
17-10-20 13:09:08.374 [ 33] INFO ound.OutboundCommand - UpdateOutboundRecordCommand.Execute
17-10-20 13:09:08.374 [ 33] DEBUG ound.OutboundCommand - UpdateOutboundRecordCommand : IsOutboundRecordReadOnly(found in command parameters) = false... go on
17-10-20 13:09:08.374 [ 33] DEBUG boundRecordViewModel - UpdateRecord
17-10-20 13:09:08.374 [ 33] DEBUG boundRecordViewModel - UpdateRecord... Do Not Call is true, so apply update on current record.
17-10-20 13:09:08.417 [.PCT.Invoker#6] DEBUG IWGMECallbackService - [.GMECallback.] EventHandlerTServerReceived... Ignoring event [EventACK]
17-10-20 13:09:08.417 [.PCT.Invoker#6] DEBUG .VoiceMail.VoiceMail - Event Received EventACK on Channel hc_sip01_pr
17-10-20 13:09:08.526 [ 33] DEBUG boundRecordViewModel - OutboundService.UpdateRecord ERROR: No call found for the record handle
17-10-20 13:09:08.526 [.PCT.Invoker#6] DEBUG ound.CampaignManager - [HandleCampaignEvent ERROR (RefId: 0)] Name = 247_outbound_test, Code = 112, Message = No call found for the record handle
17-10-20 13:09:08.526 [.PCT.Invoker#6] DEBUG IWGMECallbackService - [.GMECallback.] EventHandlerTServerReceived... Ignoring non-relevant UserEvent (doesn't have the necessary AttributeExtensions / AttributeUserData)
17-10-20 13:09:08.526 [.PCT.Invoker#6] DEBUG .VoiceMail.VoiceMail - Event Received EventUserEvent on Channel hc_sip01_pr
17-10-20 13:09:08.526 [.PCT.Invoker#6] DEBUG .VoiceMail.VoiceMail - Event EventUserEvent Received on Channel hc_sip01_pr
17-10-20 13:09:08.526 [.PCT.Invoker#6] DEBUG .VoiceMail.VoiceMail - End Event EventUserEvent Processing ...
17-10-20 13:09:08.526 [ 34] DEBUG nd.IWOutboundService - OutboundEventHandler
17-10-20 13:09:08.527 [ 34] DEBUG nd.IWOutboundService - OutboundEventHandler - Error
17-10-20 13:09:08.527 [ 34] ERROR nd.IWOutboundService - Error message received by OCS: No call found for the record handle
17-10-20 13:09:08.527 [ 33] DEBUG boundRecordViewModel - UpdateRecord... Do Not Call is true, Now call Do Not Call on current record.
17-10-20 13:09:08.527 [ 1] DEBUG ore.BroadcastManager - CreateMessage(BroadcastMessage)
17-10-20 13:09:08.527 [ 1] DEBUG ore.BroadcastManager - CreateMessage from Alert (Type:BroadcastMessage)
MessageId :MessageId00042
Alert.Severity :Warning
Alert.Id :Outbound.OutboundRecord.UpdateRecordFail
Alert.Message :Cannot update the outbound record: Record has already been processed..
17-10-20 13:09:08.527 [ 1] DEBUG ws.ToasterController - broadcastManager_NewBroacastMessage(MessageId00042 BroadcastMessage)
17-10-20 13:09:08.527 [ 1] DEBUG ws.ToasterController - RemoveMessageToaster()
17-10-20 13:09:08.527 [ 1] DEBUG tructure.ViewManager - RemoveWindow(MessageId00041)
17-10-20 13:09:08.527 [ 33] DEBUG cture.ChainOfCommand - Execute of Chain of Command InteractionVoiceBeforeClose -> Name:MarkProcessedOutboundChainCommand Type:Genesyslab.Desktop.Modules.Outbound.Model.Interactions.MarkProcessedOutboundChainCommand
17-10-20 13:09:08.527 [ 33] INFO ound.OutboundCommand - MarkProcessedOutboundChainCommand.Execute
17-10-20 13:09:08.527 [ 33] DEBUG ound.OutboundCommand - MarkProcessedOutboundChainCommand : DoNotCall = true... Do not call MarkProcessed
17-10-20 13:09:08.527 [ 33] DEBUG cture.ChainOfCommand - Execute of Chain of Command InteractionVoiceBeforeClose -> Name:RescheduleGMECallback Type:Genesyslab.Desktop.Modules.GMECallback.RescheduleGMECallbackInteractionCommand
17-10-20 13:09:08.527 [ 33] INFO k.GMECallbackCommand - RescheduleGMECallbackInteractionCommand
17-10-20 13:09:08.527 [ 33] DEBUG ice.InteractionVoice - [.GMECallback.] [InteractionVoice: Id023/007602AE2FE1D095] IsCallFromGMECallback... GMECallbackSessionId =
17-10-20 13:09:08.527 [ 33] DEBUG k.GMECallbackCommand - [.GMECallback.] RescheduleGMECallbackInteractionCommand... returns because interaction is not seen as GME Callback
17-10-20 13:09:08.527 [ 33] DEBUG cture.ChainOfCommand - Execute of Chain of Command InteractionVoiceBeforeClose -> Name:SetGMECallbackDisposition Type:Genesyslab.Desktop.Modules.GMECallback.SetGMECallbackDispositionCommand
17-10-20 13:09:08.528 [ 33] INFO k.GMECallbackCommand - SetGMECallbackDispositionCommand
17-10-20 13:09:08.529 [ 1] DEBUG tructure.ViewManager - RemoveAllViewsInRegion(..., ToasterMessageContentRegion)
17-10-20 13:09:08.531 [ 1] INFO ws.ToasterController - Add the message (MessageId00042 BroadcastMessage)
17-10-20 13:09:08.531 [ 1] DEBUG tructure.ViewManager - InstantiateWindow(ToasterMessageWindow, MessageId00042)
17-10-20 13:09:08.531 [ 1] DEBUG tructure.ViewManager - InstantiateDynamicViewInRegion(..., region: RootToasterRegion, view: ToasterMessageWindow, instantiateView: MessageId00042)
17-10-20 13:09:08.531 [ 1] DEBUG sterMessageViewModel - ToasterMessageViewModel()
17-10-20 13:09:08.534 [ 1] DEBUG tructure.ViewManager - InstantiateDynamicViewInRegion(..., region: ToasterMessageContentRegion, view: ToasterBroadcastMessageContentView, instantiateView: MessageId00042)
17-10-20 13:09:08.534 [ 1] DEBUG sageContentViewModel - ToasterBoadcastMessageContentViewModel()
17-10-20 13:09:08.534 [ 1] DEBUG cture.CommandManager - GetChainOfCommandByName(ToasterShowBroadcastMessage)
17-10-20 13:09:08.541 [ 1] DEBUG ws.ToasterController - AddMessageToaster(MessageId00042)
17-10-20 13:09:08.541 [ 1] DEBUG cture.CommandManager - GetChainOfCommandByName(ShowMessageToasterWindow)
17-10-20 13:09:08.541 [ 1] DEBUG cture.ChainOfCommand - Start Execution of Chain of Command ShowMessageToasterWindow BroadcastMessage
CommandParameter
OCS log:
received from 65200(hc_sip01_pr)dc247sipv01:3000(fd=656) message EventReleased
AttributeCallState 0
AttributeCallType 3
AttributePropagatedCallType 3
AttributeCallID 16778365
AttributeConnID 007602ae2fe1d095
AttributeCallUUID 'C4RTB9F82T2TP88PFCM8JGN54000004L'
AttributeUserData [1687] 00 35 01 00..
'GSW_TZ_OFFSET' 25200
'GSW_PHONE' '0904716790'
'GSW_CALLING_LIST' '247_outbound_test'
'GSW_CAMPAIGN_NAME' '247_outbound_test'
'InteractionType' 'Outbound'
'InteractionSubtype' 'OutboundNew'
'GSW_RECORD_HANDLE' 7
'GSW_APPLICATION_ID' 168
'GSW_CAMPAIGN_GROUP_DBID' 105
'GSW_CALLING_LIST_DBID' 102
'GSW_SWITCH_DBID' 101
'GSW_CAMPAIGN_GROUP_NAME' '247_outbound_test@DC247_OUBOUND_TESTGRP'
'GSW_CAMPAIGN_GROUP_DESCRIPTION' ''
'GSW_CHAIN_ID' 12
'GSW_ATTEMPTS' 0
'GSW_AGENT_ID' ''
'GSW_CALL_RESULT' 28
'GSW_TZ_NAME' 'VST'
'GSW_CALL_ATTEMPT_GUID' '81LRT42T1P3DL7UJEF3540INTO000004'
'GSW_CONTACT_MEDIA_TYPE' 'voice'
'CallInfo' 'routed'
'GVP-Session-ID' 'D5D72684-4D22-42E7-C29C-E47FCB9CF9CF;gvp.rm.datanodes=2|1;gvp.rm.tenant-id=1_ACB_IVR_default'
'CallUUID' 'C4RTB9F82T2TP88PFCM8JGN54000004L'
'RVQID' ''
'RVQDBID' ''
'RTargetTypeSelected' '2'
'RTargetRuleSelected' ''
'RTargetObjectSelected' 'DC247_OUBOUND_TESTGRP'
'RTargetObjSelDBID' '106'
'RTargetAgentSelected' 'dungnk'
'RTargetAgSelDBID' '108'
'RTargetPlaceSelected' 'Place_1004'
'RTargetPlSelDBID' '108'
'RTenant' 'Environment'
'RTenantDBID' '1'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
'RRequestedSkills'(list)
'RTargetRequested' 'DC247_OUBOUND_TESTGRP'
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
'RStrategyName' '3001_hc_outbound.default.defaultWorkflow'
'RStrategyDBID' '112'
'PegAGDC247_OUBOUND_TESTGRP' 1
'ContactId' '0000AaCWR9VH0097'
'GSIP_REC_FN' 'C4RTB9F82T2TP88PFCM8JGN54000004L_2017-10-20_06-08-51'
'GSIP_RECORD' 'ON'
'IW_BundleUid' 'd9e1da5f-b1b5-4abb-84b7-09895049257b'
'IW_CaseUid' '2f8152ec-80e2-41ae-bf49-5a3f22ab6897'
AttributeDNIS '0904716790'
AttributeThisDN '1004'
AttributeAgentID 'dungnk'
AttributeThisDNRole 1
AttributeThisQueue '3001'
AttributePartyUUID '4UAC6AO0P540R9C05E6S5BN1UC00016E'
AttributeOtherDN '0904716790'
AttributeOtherDNRole 2
AttributeExtensions [56] 00 02 00 00..
'OtherTrunkName' 'Trunk_to_HC_GW'
'BusinessCall' 1
AttributeTimeinSecs 1508479742 (13:09:02)
AttributeTimeinuSecs 852000
AttributeEventSequenceNumber 000000000000364a
13:09:02.836 Trc 50002 TEvent: EventReleased
13:09:02.836 OCSEvent[382]::EventReleased(Answer,CallTypeOutbound)
TrTServer[118`hc_sip01_pr]
DN[163`1004]Extension
Agent[108`Place_1004]
{
Agent[108`Place_1004]::EventReleased {
AgentOutbound[7:7602ae2fe1d095]::EventReleased {
CallDesktop[7:TO000004]::EventReleased {
CallParty[108]::EventReleased {
}
CallProgressor[7:TO000004]::EventReleased {
CallProgressor[7:TO000004]::EventReleased{
FTCcall[118:19]::EventReleased
[GOMessageType] EventGOSnapshotData
Attr GOLibAttrProtocolID [int]: 72AB62E3
Attr GOLibAttrReportData [TKVList]
0 ("Type"=13,"Val"=13946,"CAGUID"="81LRT42T1P3DL7UJEF3540INTO000004","ChGUID"="48AT927DJP6UTFOKLMQ972G6TK000007","CSGUID"="AR23GO6RHP6T1BS9U092IIV1N8000003")
TotMet 1
SwID 101
ProvID 168
Attr GOLibAttrEventNum [long]: 38
Attr GOLibAttrTimestamp [long]: 1508479742836
[GOMessageType] EventGOSnapshotData
Attr GOLibAttrProtocolID [int]: 72AB62E3
Attr GOLibAttrReportData [TKVList]
0 ("Type"=13,"Val"=13946,"CAGUID"="81LRT42T1P3DL7UJEF3540INTO000004","ChGUID"="48AT927DJP6UTFOKLMQ972G6TK000007","CSGUID"="AR23GO6RHP6T1BS9U092IIV1N8000003")
TotMet 1
SwID 101
ProvID 168
Attr GOLibAttrEventNum [long]: 38
Attr GOLibAttrTimestamp [long]: 1508479742836
option::log_call_stats = false {Application[168`hc_ocs01_pr]}
option::dial_log_destination = '' {CallingList[102`247_outbound_test] -> Application[168`hc_ocs01_pr]}
option::ivr_record_processed = false {CampaignGroup[105`247_outbound_test@DC247_OUBOUND_TESTGRP] -> Application[168`hc_ocs01_pr]}; <default>: not configured
option::record_processed = true {CampaignGroup[105`247_outbound_test@DC247_OUBOUND_TESTGRP] -> Application[168`hc_ocs01_pr]}
}
}
}
option::outbound_release_action = soft_previous {Switch[101`DC247_SWITCH_01] -> Application[168`hc_ocs01_pr]}
}
}
}
13:09:02.844 STAT_EVENT SEventCurrentTargetState_TargetUpdated was received for Campaign Sessions: 105
nAgentDBID: 108 , pszAgentID: dungnk,
nPlaceDBID: 108 , pszPlaceID: Place_1004,
DN: 1004, RealDN: 1004, Extension, CallOutbound, nActions 0:
pExtension: AGENT_VOICE_MEDIA_STATUS - CallOutbound
pExtension: VOICE_MEDIA_STATUS - CallOutbound
pMediaCapacity: 2 medias:
MediaType: chat, nCurrentInteractions: 0, nMaxInteractions: 3, nCurrentMargin: 0
MediaType: voice, nCurrentInteractions: 1, nMaxInteractions: 1, nCurrentMargin: 0
AgentManager::targetUpdated: Update received: Person 'dungnk'[108] was updated for Session '247_outbound_test@DC247_OUBOUND_TESTGRP'[105].
Agent[108`Place_1004]::processing TargetStateInfo: CallOutbound {
Agent[108`Place_1004]::StatDispatch EventEstablished {
AgentSession[105`247_outbound_test@DC247_OUBOUND_TESTGRP]::EventEstablished {
13:09:02.844 PAEventInfo (ContactInfo):
OwnerSessionDBID: 105; OriginSessionDBID: 105;
CallType: PA_CallUnknown; StatType: PA_StatAgentBusy;
RecHandle: 0; CallID: 0;
PlaceDBID: 108; CallResult: 0;
}
}
}
13:09:02.844 STAT_EVENT SEventCurrentTargetState_TargetUpdated was received for Campaign Sessions: 105
nAgentDBID: 108 , pszAgentID: dungnk,
nPlaceDBID: 108 , pszPlaceID: Place_1004,
DN: 1004, RealDN: 1004, Extension, AfterCallWork, nActions 0:
pExtension: AGENT_VOICE_MEDIA_STATUS - AfterCallWork
pExtension: VOICE_MEDIA_STATUS - AfterCallWork
pMediaCapacity: 2 medias:
MediaType: chat, nCurrentInteractions: 0, nMaxInteractions: 3, nCurrentMargin: 0
MediaType: voice, nCurrentInteractions: 0, nMaxInteractions: 1, nCurrentMargin: 0
AgentManager::targetUpdated: Update received: Person 'dungnk'[108] was updated for Session '247_outbound_test@DC247_OUBOUND_TESTGRP'[105].
Agent[108`Place_1004]::processing TargetStateInfo: AfterCallWork {
Agent[108`Place_1004]::StatDispatch EventAgentAfterCallWork {
AgentSession[105`247_outbound_test@DC247_OUBOUND_TESTGRP]::EventAgentAfterCallWork {
13:09:02.844 PAEventInfo (ContactInfo):
OwnerSessionDBID: 105; OriginSessionDBID: 105;
CallType: PA_CallUnknown; StatType: PA_StatAgentBusyACW;
RecHandle: 0; CallID: 0;
PlaceDBID: 108; CallResult: 0;
13:09:02.844 PA Agent Info:
OwnerDBID: 105; OriginDBID: 0; RecHandle: 7; ConnID: ; PlaceDBID: 108; AgentDBID: 108; Agent/Place: dungnk
CurrentStatType: AgentBusyACW; CallType: Outbound; NotAvailableFlag: 0;
StatType Durations:
AgentBusy 11.62
AgentBusyACW 0.00
AgentReady 51.70
AgentRingOrDial 25.43
}
}
}
13:09:03.003 PA Session Info:
OwnerDBID: 105; Campaign DBID: 102; Group DBID: 106; Name: 247_outbound_test@DC247_OUBOUND_TESTGRP;
Mode: Progressive; Status: Running; WorkTime: 51;
Optimization: Busy Factor; Goal: 80; ProgressiveFlag: 1;
CPD Ports: 5; Free Ports: 5;
Static Port Allocation; Options - Number of CPD Ports: 5; ASM Channel Num: 0;
Estimated Ports: Dial= 0.0;
Safe Dialing: OK
Blending - Agents: 0; Status: All Inbound;
Timeout - Dial: 120; Handle: 1800; Consider: 1800;
Max Overdial: 0.00;
Calls predicted: 0; Engage calls predicted: 0; Algorithm: Classical
Expected: Busy Factor= 1.000; Abandon Rate= 0.000; Wait Time= 0.00;
Real: 0.500; 0.000; 40.08;
Current for 20 min: 0.500; 0.000; 40.08; (unreliable)
Agents/Places - Total: 1; Ready: 0; Engaged: 0; BusyOut: 0; BusyInB: 0;
BusyPaper: 1; BusyUnk: 0; BusyRingOrDial: 0; NotAvail: 0;
CheckedOut: 0;
Calls Engaging - Dialed: 0;
Calls Outbound - Dialed: 0; Queued: 0; Established: 1;
Calls Inbound - Queued: 0; Established: 0;
Hit Ratio: 1.0000; Option Min: 5.00%; CallsNumber: 1;
Durations - Out: 0.00; In: 0.00; Total: 0.00; Dial: 30.23; Contact: 16.29; NoContact: 0.00; Engage: 0.00; ACW: 0.00; Delay: 0.00;
Traffic - Out: 0.085; In: 0.000;
Outbound Calls - TotalDialed: 1; Established: 1; Completed: 0;
NoContact: 0; NoContactAM: 0; Abandoned: 0; Cleaned: 0; Removed: 0; Removed_AM: 0;
13:09:03.3 LCA perf counters {
SysInfo
vmsize: 20123648
pctcpu: 0.000000
}
13:09:05.861 STAT_EVENT SEventCurrentTargetState_TargetUpdated was received for Campaign Sessions: 105
nAgentDBID: 108 , pszAgentID: dungnk,
nPlaceDBID: 108 , pszPlaceID: Place_1004,
DN: 1004, RealDN: 1004, Extension, WaitForNextCall, nActions 0:
pExtension: AGENT_VOICE_MEDIA_STATUS - WaitForNextCall
pExtension: VOICE_MEDIA_STATUS - WaitForNextCall
pMediaCapacity: 2 medias:
MediaType: chat, nCurrentInteractions: 0, nMaxInteractions: 3, nCurrentMargin: 3
MediaType: voice, nCurrentInteractions: 0, nMaxInteractions: 1, nCurrentMargin: 1
AgentManager::targetUpdated: Update received: Person 'dungnk'[108] was updated for Session '247_outbound_test@DC247_OUBOUND_TESTGRP'[105].
Agent[108`Place_1004]::processing TargetStateInfo: WaitForNextCall {
Agent[108`Place_1004]::StatDispatch EventAgentReady {
AgentOutbound[7:0]::EventAgentReady {
CallDesktop[7:TO000004]::EventAgentReady {
CallParty[108]::EventAgentReady {
Agent[108`Place_1004]::RequestClearCall {
AgentOutbound[7:0]::RequestClearCall {
}
}
}
CallProgressor[7:TO000004]::EventAgentReady {
CallProgressor[7:TO000004]::EventAgentReady{
Call[7:TO000004]::Finalizing, call state: Answer
13:09:05.861 Trc 50071 Send UserEvent
request to 65200(hc_sip01_pr) message RequestDistributeUserEvent
AttributeUserData [279] 00 0b 01 00..
'GSW_STAT_EVENT' 14
'GSW_CAMPAIGN_DBID' 102
'GSW_CALL_LIST_DBID' 102
'GSW_GROUP_DBID' 106
'GSW_AGENT_DBID' 108
'GSW_CALL_RESULT' 33
'GSW_CAMPAIGN_COMPLETE' 2
'GSW_LIST_COMPLETE' 0
'GSW_DIAL_MODE' 2
'GSW_APPLICATION_ID' 168
'GSW_SCHED_REC_NUM' 0
AttributeCommunicationDN 'Communication DN'
..sent to dc247sipv01:3000(fd=656)
13:09:05.861 Trc 50071 Send UserEvent
request to 65200(hc_sip01_pr) message RequestDistributeUserEvent
AttributeUserData [279] 00 0b 01 00..
'GSW_STAT_EVENT' 15
'GSW_CAMPAIGN_DBID' 102
'GSW_CALL_LIST_DBID' 102
'GSW_GROUP_DBID' 106
'GSW_AGENT_DBID' 108
'GSW_CALL_RESULT' 33
'GSW_CAMPAIGN_COMPLETE' 2
'GSW_LIST_COMPLETE' 0
'GSW_DIAL_MODE' 2
'GSW_APPLICATION_ID' 168
'GSW_SCHED_REC_NUM' 0
AttributeCommunicationDN 'Communication DN'
..sent to dc247sipv01:3000(fd=656)
option::dial_log_destination = '' {CallingList[102`247_outbound_test] -> Application[168`hc_ocs01_pr]}
option::dial_log_destination = '' {CallingList[102`247_outbound_test] -> Application[168`hc_ocs01_pr]}
Call[7:TO000004]::Deleting chained calls {
Call[7:TO000004]::Deleting call{
CallDesktop[7:TO000004]::RequestClearCall {
}
}
}
[GOMessageType] EventGOReportingData
Attr GOLibAttrProtocolID [int]: 72AB62E3
Attr GOLibAttrReportData [TKVList]
EvtCode EventOCSChainProcessed
ProvID 168
SwID 101
GrpID 106
CmpID 102
LstID 102
ChID 12
CSGUID AR23GO6RHP6T1BS9U092IIV1N8000003
ChGUID 48AT927DJP6UTFOKLMQ972G6TK000007
Cause GOCauseChainProcessingDone
AgID 108
DNID 163
Attr GOLibAttrEventNum [long]: 39
Attr GOLibAttrTimestamp [long]: 1508479745861
[GOMessageType] EventGOReportingData
Attr GOLibAttrProtocolID [int]: 72AB62E3
Attr GOLibAttrReportData [TKVList]
EvtCode EventOCSChainProcessed
ProvID 168
SwID 101
GrpID 106
CmpID 102
LstID 102
ChID 12
CSGUID AR23GO6RHP6T1BS9U092IIV1N8000003
ChGUID 48AT927DJP6UTFOKLMQ972G6TK000007
Cause GOCauseChainProcessingDone
AgID 108
DNID 163
Attr GOLibAttrEventNum [long]: 39
Attr GOLibAttrTimestamp [long]: 1508479745861
[GOMessageType] EventGOReportingData
Attr GOLibAttrProtocolID [int]: 72AB62E3
Attr GOLibAttrReportData [TKVList]
EvtCode EventOCSChainFinalized
ProvID 168
SwID 101
GrpID 106
CmpID 102
LstID 102
ChID 12
CSGUID AR23GO6RHP6T1BS9U092IIV1N8000003
ChGUID 48AT927DJP6UTFOKLMQ972G6TK000007
Cause GOCauseChainGoalReached
Attr GOLibAttrEventNum [long]: 40
Attr GOLibAttrTimestamp [long]: 1508479745861
[GOMessageType] EventGOReportingData
Attr GOLibAttrProtocolID [int]: 72AB62E3
Attr GOLibAttrReportData [TKVList]
EvtCode EventOCSChainFinalized
ProvID 168
SwID 101
GrpID 106
CmpID 102
LstID 102
ChID 12
CSGUID AR23GO6RHP6T1BS9U092IIV1N8000003
ChGUID 48AT927DJP6UTFOKLMQ972G6TK000007
Cause GOCauseChainGoalReached
Attr GOLibAttrEventNum [long]: 40
Attr GOLibAttrTimestamp [long]: 1508479745861
UpdateRecord Handle:7 ChainID:12 ChainNum:0
13:09:05.861 CM_DBCallRecord(102-102-106): DBServer 'bd_ocsdb_bk for 247_outbound_test (552)' SQL: update outbound set call_result=33,agent_id='dungnk',call_time=1508479700,record_type=2,record_status=3,attempt=1,switch_id=101 where chain_id=12 and chain_n=0 [ReqID=280]
option::update_all_records = false {CallingList[102`247_outbound_test] -> Application[168`hc_ocs01_pr]}
13:09:05.861 CM_DBCallRecordChain(102-102-106): DBServer 'bd_ocsdb_bk for 247_outbound_test (552)' SQL: update outbound set record_status = 1 where chain_id = 12 and record_status = 2 and chain_n != 0 [ReqID=281]
13:09:05.861 CM_DBCampaign:102 ProcessChain ChainID=12 GroupDBID:106 Records:3 Chains:2 OnTimer:0 AtWork:0