I’m trying to send a structured quick reply card from our custom agent desktop using the Open Messaging API. The goal is to push a survey link to the customer via the guest widget. I have the conversation ID and the participant ID ready.
The code looks like this:
const payload = {
"text": "Please rate your experience",
"quickReplies": [
{
"label": "Good",
"action": {
"type": "postback",
"payload": "rating_good"
}
},
{
"label": "Bad",
"action": {
"type": "postback",
"payload": "rating_bad"
}
}
]
};
await sdkClient.conversationsMessagesApi.postConversationsMessages({
conversationId: conversationId,
body: payload
});
The API returns a 400 Bad Request. The error message says “Invalid message type”. I’m confused because the documentation says quick replies are supported. I have checked the token and it has the right scopes. The conversation is active and the participant is a guest. I tried sending a plain text message first and that worked fine.
Is the JSON structure wrong? I’m following the example from the docs but it keeps failing. Any ideas on what I’m missing?