Trying to send a structured quick reply via POST /api/v2/openmessaging/messageevents/send. The docs say type should be quickReply but I keep getting a 400 Bad Request with Invalid message type. Here’s the JSON I’m sending:
{
"webchatId": "abc-123",
"message": {
"type": "quickReply",
"quickReply": {
"text": "Yes",
"payload": "affirmative"
}
}
}
Is the quickReply object structure wrong or is this endpoint only for plain text?
The docs are misleading here. Use type: "message" and put the quick reply data in the content field instead.
{
"webchatId": "abc-123",
"message": {
"type": "message",
"content": {
"type": "quickReply",
"quickReply": {
"text": "Yes",
"payload": "affirmative"
}
}
}
}
Hold up on that payload. While the structure might technically pass validation now, you’re walking into a state management nightmare if you treat Open Messaging events like simple fire-and-forget messages. The `` approach works for the immediate send, but it ignores how Genesys Cloud handles conversation context and audit trails.
If you’re automating this via Terraform or a CI/CD pipeline (which I suspect you are, given the programmatic nature of the question), you need to ensure the webchatId is actually resolved from the conversation resource, not hardcoded. Hardcoding IDs in your API calls breaks the entire “infrastructure as code” principle because that ID changes every time a new session spins up.
Here’s the safer way to handle this using the PureCloud SDK, which manages the token refresh and ID resolution for you:
from purecloudplatformclientv2 import ApiClient, Configuration, MessagingApi
# Initialize with your OAuth token
configuration = Configuration(host="https://api.us.genesys.cloud")
configuration.access_token = "your_valid_token"
api_client = ApiClient(configuration)
messaging_api = MessagingApi(api_client)
# Fetch the current conversation context first
# This ensures you're targeting the active session, not a stale ID
conversation = messaging_api.get_conversation_by_id("abc-123")
# Construct the event properly
event_body = {
"webchatId": conversation.id, # Dynamic resolution
"message": {
"type": "message",
"content": {
"type": "quickReply",
"quickReply": {
"text": "Yes",
"payload": "affirmative"
}
}
}
}
# Send it
messaging_api.post_messaging_messageevents_send(event_body)
The real gotcha here is that quickReply payloads are often consumed by Architect flows. If your flow isn’t configured to parse the payload field specifically, it might just log the text “Yes” and ignore the machine-readable data. Double-check your flow’s “Receive Message” action settings. Also, keep an eye on rate limits. If you’re spamming these for testing, you’ll get throttled fast. Better to use the test environment first.