Open Messaging API: Quick Reply payload structure for cards

NICE CXone API & Integrations
1

Hey folks,
Trying to push a structured card with quick replies via the Open Messaging API. I’m using the endpoint to send an inbound Open Message, but the quick replies aren’t rendering as buttons. Here’s the snippet I’m sending:

{
 "toId": "user:123",
 "type": "card",
 "body": "Choose an option",
 "quickReplies": [{"label": "Option A"}]
}

Am I missing a field or is the structure wrong? Getting a 200 OK but the UI just shows text.

1 Like