OCS with ISCC

Voice & Telephony
1

Hi guys,
I’m playing a little bit and came across with a scenario I can’t solve…
My environment:
1 Alcatel OXE
1 SIP Server

My goal:
Use SIP Server as dialer and have the agents on OXE side

What have I done so far:

  • OXE and SIP Server configured for ISCC
  • OXE can reach SIP Server
  • SIP Server can reach OXE (Trunk)

On OXE I have created my External Routing Points for ISCC integration and registered them on CME as DNs.

Problem:
OCS dials, contacts customer but as soon as call arrives to agent it simply marks it as Stale.
Reason:
SIP Server and OCS complains that the ThirdPartyDN (XRP) can’t be monitored…

Outbound target check: ThirdPartyDN not found

received from 65204(SIP_Server)ebdgenesys:7012(fd=340) message EventDiverted AttributeCallState 0 AttributeCallType 3 attr_#152 3 AttributeCallID 1 AttributeConnID 00b002080e19e001 AttributeCallUUID 'BEQVN5GK2D4MHDEMU8AJJS2B88000001' AttributeUserData [1245] 00 30 01 00.. 'record_type' 2 'daily_from' 28800 'daily_till' 79200 'GSW_TZ_OFFSET' -18000 'GSW_PHONE' '0993514233' 'GSW_CALLING_LIST' 'SANGOMA' 'GSW_CAMPAIGN_NAME' 'SANGOMA' 'InteractionType' 'Outbound' 'InteractionSubtype' 'OutboundNew' 'GSW_RECORD_HANDLE' 3 'GSW_APPLICATION_ID' 125 'GSW_CAMPAIGN_GROUP_DBID' 118 'GSW_CALLING_LIST_DBID' 133 'GSW_SWITCH_DBID' 111 'GSW_CAMPAIGN_GROUP_NAME' 'SANGOMA@SANGOMA' 'GSW_CAMPAIGN_GROUP_DESCRIPTION' '' 'GSW_CHAIN_ID' 1 'GSW_ATTEMPTS' 16 'GSW_AGENT_ID' '' 'GSW_CALL_RESULT' 21 'GSW_TZ_NAME' 'LIM' 'GSW_CONTACT_MEDIA_TYPE' 'voice' 'GSW_CALL_ATTEMPT_GUID' 'F3S85NERLP5OV6SGHJIANLCAIG000003' 'CallInfo' 'routed' 'CallUUID' 'BEQVN5GK2D4MHDEMU8AJJS2B88000001' 'RTargetAgentGroup' 'SANGOMA' 'RVQID' '' 'RVQDBID' '' 'RTargetTypeSelected' '2' 'RTargetRuleSelected' '' 'RTargetObjectSelected' 'SANGOMA' 'RTargetObjSelDBID' '153' 'RTargetAgentSelected' '597061' 'RTargetPlaceSelected' '5061' 'RTenant' 'eBD' 'RStrategyName' 'SANGOMA' 'RStrategyDBID' '642' 'CBR-actual_volume' '' 'CBR-Interaction_cost' '' 'CBR-contract_DBIDs' '' 'CBR-IT-path_DBIDs' '' 'RRequestedSkillCombination' '' 'RRequestedSkills'(list) 'RTargetRequested' 'SANGOMA' 'CustomerSegment' 'default' 'ServiceType' 'default' 'ServiceObjective' '' 'PegAGSANGOMA' 1 AttributeDNIS '0993514233' AttributeNetworkDestDN 'OXE::5061' AttributeThisDN '8225' AttributeThisDNRole 1 AttributeThisQueue '8225' AttributeThirdPartyDN '64041' AttributeThirdPartyDNRole 2 AttributeOtherDN '0993514233' AttributeOtherDNRole 2 AttributeExtensions [23] 00 01 01 00.. 'BusinessCall' 1 AttributeTimeinSecs 1334264491 (16:01:31) AttributeTimeinuSecs 986000 AttributeEventSequenceNumber 00000000000002fa 16:01:31.986 Trc 50002 TEvent: EventDiverted 16:01:31.986 OCSEvent[331]::EventDiverted(Ok,CallTypeOutbound) TServer[176`SIP_Server] DN[577`8225]RoutingPoint { CallXTQue[3:IG000003]::EventDiverted { CallProgressor[3:IG000003]::EventDiverted{ FTCcall[176:206]::EventDiverted } CampaignGroup[118`SANGOMA@SANGOMA].divert_to_unknown_dn = false CallXTQue[3:IG000003]::Outbound target check: ThirdPartyDN not found CallProgressor[3:IG000003]::EventMonitoringCancelled{ FTCcall[176:206]::EventMonitoringCancelled Application[125`OCServer_EBD].log_call_stats = true

So do you know how can I solve this??? Why does OCS wants to monitor 64041 (xRP) when it should be the SIP Queue 8225…

Thanks

2

Ok changed the divert_to_unknown_dn = true in OCS but still same issue…

3

OCS needs to monitor all DNs your outbound call flows through, in order to be able to process any kind of request / event.
Do your OXE agent seats exist in CME?

1 Like
4

IMHO you need transfer_to_unknown_dn = true and the Agents Queue in your Originations DNs list.

5

Will add the Queue, added only the RP

Fra,
Yes, the agents and extensions do exist on CME

Thanks guys

2 Likes
6

Hi,

Do you have CommDN setup?

regards
Allan

7

Yes on both Switches

8

Hi guys,
Got it working ;D

  1. Missing PG to the AG (thanks for the reminder aj)
  2. Added propagated-call-type = true to TServer OXE (thanks René!)

Now it all works fine!

Thanks guys, hope this helps somebody else

1 Like