OC AM Detection in OCS

Hi guys,
I’m trying to apply the feature of AM detection per record. If I understand correctly I have to create a Business Attribute named OC AM Detection, inside it a New Attribute value for each field on a calling list that will determine how AM detection will work.
So for calling list 1 I would like to use contact_info_type field, so I create a new attribute named contact_info_type
For calling list 2 I would like to use a custome field named phone_type so I create a new attribute named phone_type

On the annex tab I create a section with the name of the calling list, then on each new attribute I create the possible values and assign a behaviour to it, the values can be only those mentioned in call_answer_type_recognition option in OCS, right? So for the contact_info_type the option will be:
1 (Home) = no_am_detection
4 (Mobile) = full_positive_am_detection

Is this correct? Then, what is the value of the option to be added in the calling list for this map to work?
Does this only works with CPD?

My main problem is that actually with our OXE detection we can’t distinguish from an IVR or a AM…can this be done with CPD?

Thanks guys

This will only work with CPD cav.

For PABX based AM Detection there is only 1 option that can be set at a TServer level. AFAIK

Although I have only confirmed this on an Avaya, it might work on an Alcatel.

Do you know if CPD can do such distinguish from an IVR and a normal AM?

The only way I can think of to do that would be using GVP and speech recognition to pick up key words, such as “Press 1”, or the beep of an AM.

Hum..Interesting, however a very expensive solution.
Thanks

Question, just be 100% sure, if I use CPD I could get:

1. If calling a home number detect AM.
2. If calling a business number do not detect AM.
3. If calling a mobile detect AM.

Right? I can do such configurations…

Yes, using the method you mentioned in your original post you could achieve that result.

If you’re not detecting for business numbers, I would use the same logic with mobiles. The detection accuracy will be much worse on both business and mobile, but best on home numbers.