Can anyone clarify the exact sequence for rotating Genesys Cloud OAuth client secrets? We are migrating from Twilio and need zero-downtime secret updates. I assume I must register the new secret via /api/v2/oauth/clients/{id} before revoking the old one, but the docs are vague on token cache invalidation timing.
Does the Platform SDK handle the transition automatically if I update the config, or do I need to manually purge active session tokens to prevent 401 errors during the switch?
It depends, but generally…
The PureCloudPlatformClientV2 SDK does not auto-rotate secrets. You must implement a dual-secret strategy in your Python notebook to avoid immediate 401s.
Update the client config with the new client_secret while keeping the old one cached. Use pandas to track token expiry timestamps across both credentials.
client.set_config({'client_secret': new_secret, 'old_secret': old_secret})The problem here is relying on SDK magic that doesn’t exist. 1. Generate the new secret via /api/v2/oauth/clients/{id}. 2. Update your client_secret in the SvelteKit env. 3. Restart the server to force a fresh client_credentials grant. Do not try to cache old tokens; just let them expire.
This is actually a known issue… you need to use the api/v2/oauth/clients/{id}/secrets endpoint to add a second secret before rotating. the sdk will just pick up the new one on next refresh, no need for manual cache purge.
The easiest fix here is this is to leverage the dual-secret capability via /api/v2/oauth/clients/{id}/secrets to add the new key before revoking the old one, ensuring the platformClient SDK refreshes the token seamlessly during the next cron cycle in Zapier. No manual cache purge is needed if you trigger a fresh client_credentials grant immediately after the rotation.