We’re running a multi-tenant BPO setup and trying to isolate our CRM sync data by division. I’ve got an OAuth confidential client configured in Genesys Cloud, and I’m using the standard client_credentials grant to get a token for our Azure Function that processes webhook events.
The issue is that the token seems to ignore the division scopes I’ve assigned to the client. When I make a call to fetch users or interactions, it returns data from all divisions, not just the one I assigned to this specific client.
Here’s how I’m constructing the request in C# using the GenesysCloud.Platform.Client SDK:
var config = new Configuration
{
BaseUrl = "https://api.mypurecloud.com",
ClientId = "my-client-id",
ClientSecret = "my-secret",
GrantType = "client_credentials"
};
var authClient = new AuthClient(config);
var tokenResponse = await authClient.GetTokenAsync();
The docs state: “To rict access to specific divisions, assign the division IDs to the client’s scope.” I’ve done this in the UI under Security > OAuth Clients. The client has user:read and conversation:read permissions, and I’ve added the specific division ID to the allowed divisions list.
When I decode the JWT, the division_id claim is missing entirely. I expected it to be there or for the API to automatically filter based on the client’s configuration. Instead, the API returns a 200 OK with a list of users from the “default” division and others, which breaks our data isolation logic.
Is there a specific header I need to pass with the SDK call, or is the .NET SDK ignoring the client’s division settings? I’ve tried adding the X-Genesys-Application-Name header, but that didn’t change anything. The token just feels too broad. I need it to respect the division boundaries set on the client object itself. Any idea why the scope isn’t applying?