Hello.
I’m new in Genesys.
How translate source number for outbond call (ANI) to certain number? Is I’m must use outbond strategy?
Sorry for my english.
Thanks.
I hope I understand you correctly, I think you are asking how to make the call dialed equal to the ANI business attribute within Genesys?
If so, you can’t with URS/outbound strategy by itself. This is a switch provided value and on the next interaction, any changes made by URS or T-Server would be over-written.
My suggestion would be to attach-user data with a key of ANI and the value you are looking for. I assume you want this for screen pop or customer lookup information?
Alternatively, you could check with your voice trunk/port network carrier and see if they have a way of inserting to ANI into the line, so it passes through the D channel and is received by the switch. I have seen this done.
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Hello.
I’m sorry for my description of problem. The question is: How I can replace internal number of agent (DN) into fixed number (for example: 7777777) in header From: of the outgoing SIP INVITE message.