Not Ready Reason Code Status Time

Voice & Telephony
1

Hello,

I try to display in CCPulse the “Break Time”, “Trainning Time” or any other duration for any other reason of not ready status.

I have create action codes from Genesys Administrator and several filters into the Statistics Server.

For example :

Filter “BREAK” : PairExist(“ExtensionReasonCode”, “1”)

Then, I use this filter with statistic “Total_Not_Ready_Time”.

Although I can see into StatServer logs that reason changes, no statistic appears… :frowning:

2011-10-03 13:22:05> Server: Switch 'SIP_Switch'->'EventAgentNotReady' TimeStamp '2011-10-03 13:22:04' ThisDN '8803' Agent LoginID '1813' Reasons 'Break' '1' Extensions 'AgentSessionID' '03AM81153169P5PF720HM9SUH800001C'

Could you help me please ?

2

You filter should be:

PairExist(“Break”, “1”)

2 Likes
3

thank you very much, it works :smiley: