non working cisco phones on Genesys platform

Voice & Telephony
1

I have 4 cisco phones 7960 which I want to test.
They wee previously tested but with dummy ID’s.
I decided to change the ID’s ( places and acd positions ) so that we can start doing the necessary tests.

Guess what, they don’t work anymore :frowning:
I can’t find anything special and when I test with our current IP phones ( SNOM ) I don’t have any problem at all.
I think I’m missing something ( like an option somewhere ).

this is configured: on the place/dn → sip:@ipaddress:5060 ( missing backslashes because the forum thinks it’s a link )

2

daxvancamp (wheew!!! It was hard to type!!! I should have used CTRL-C/CTRL-V :-[)

here is how I define our IP phones (we usually need to specify what DN they are in the sip: option) like this:

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2 Likes
3

This is how it’s configured at our site:

4

? I don’t think that will work as you show us. Victor config is the correct.

1 Like
5

Well,

It’s kinda different here.
We don’t register the phones and this configuration works fine for our other phones, SNOM320 and SNOM360.
There is only a mapping of a place to an IP address in our Genesys system ( this was setup by our integrator ).

6

The CISCO phones are working now.

I knew it was a parameter missing but couldn’t remember which one !
Our support contacted a specialist and he figured it out.

This is how the ALIAS part is configured for our SNOM phones sip:@ip_address:5060 ( 2 missing / as i’m not registered → url)
which work fine
This is how it should be for CISCO phones sip:ID@ip_address:5060 ( 2 missing / as i’m not registered → url )
It seems taht it’s necessary to add an ID in front of the @ for CISCO phones.

The specialist recommended to add the ID for all configurations ( CISCO and SNOM ) like it should be.