Node.js WebSocket reconnection loop for Genesys Cloud Notifications

Hey folks,

We’re trying to keep a persistent connection to /v2/analytics/events using ws in Node.js. The goal is to capture real-time adherence data without dropping the stream.

Here’s the basic setup:

ws.on('close', () => {
 console.log('Connection closed, reconnecting...');
 setTimeout(() => connect(), 5000);
});

The issue is that after a few minutes, the connection drops with code 1006. I’m just adding a simple timeout right now. Is there a better way to handle this? The docs don’t say much about backoff strategies.

We’re seeing high error rates in our logs. Any ideas on how to stabilize this?