Node.js Lambda: Parsing Genesys Cloud Webhook Payload for WFM Alerts

NICE CXone API & Integrations
1

I’m building a Lambda function to catch webhook events from Genesys Cloud for WFM adherence alerts. The payload comes in via API Gateway, but I can’t seem to parse the data object correctly in Node.js 18. Here’s the snippet I’m using:

exports.handler = async (event) => {
 const payload = JSON.parse(event.body);
 console.log(payload.data);
};

I keep getting undefined when logging payload.data. The raw event shows the structure is nested differently than the docs suggest.

  • Node.js 18 runtime
  • API Gateway REST API
  • Webhook type: routing.queue.member.status
  • Tried event.body and event.data

Any ideas on the correct path?