Node.js Lambda parsing Genesys Cloud routing queue event payload

NICE CXone API & Integrations
1

Hitting a wall with the webhook handler. The Lambda receives the event but the payload structure looks different than the docs suggest. Trying to extract the queue ID and call count.

exports.handler = async (event) => {
 const body = JSON.parse(event.body);
 console.log(body);
 // body is undefined here
 return { statusCode: 200, body: 'OK' };
};

The console log shows the raw event object has the data in event.body but it’s a string. Parsing it fails with SyntaxError: Unexpected token u in JSON at position 0. The token is valid. Just need to know where the actual JSON is hiding in the event object for the .queue event type.

2

Node wraps the POST body in event.body as a string, not an object. Parse it first.

const payload = JSON.parse(event.body);
const queueId = payload.data.queueId;