no logs in SCI

NICE CXone API & Integrations
1

Hi,

I hope someone can help…in SCI we have no logs registering of any type. I have checked the DB server and this is set up correctly with verbose at all

any ideas?

2

check the next things:

  1. you solution have the propertly configured message server
  2. you application have the propertly configured connect to this message server

WBR Thaler

3

Verify where to allocate the log?
Is configured correctly?

4

I’ve had a look at this in SCI, when I click on configure logs it brings up the wizard. do I need to follow this through to get this working?

I didn’t want to try this incase I messed things up

1 Like
5

You can do it both ways with the wizard or manually, which I saw in my experience is that you must check the destination folder is created correctly.
Sometimes that’s the reason.

2 Likes
6

Hi,

Thanks for this, it was the destination folder which had an extra part on the end and when I restarted the message server it all worked.

cheers

Tambo